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For legal issues we need to capture all messages left for sr mgmt. We currently forward all messages as a wav file to email and archive them off to a stored database.. Is there a better way to do this?? Currently running 5.0.. SU07

I had a situation today where an agent showed idle but the skillset displayed several calls waiting in queue. All programming was checked and when I walked passed the agent he realized we were on to him and all of a sudden he started receiving calls.. I've tried to duplicate this condition and...

When installing CallPilot Desktop Messaging 4.04.04 into a Lotus Notes 6.5.1 iNotes/Webmail, mail-file/template, the CallPilot Desktop messaging functionality does not show the CallPilot Desktop functionality. When looking at the mail file through Notes designer client the components are there...

Quick question....is there a specific delay (in seconds) following a call where hitting the not ready button is tagged as "not ready" vs "post call processing"? For example, if a rep hits NR within 5 seconds of a call ending, it tags as Post call processing...but if later than 10 seconds...

Is there a way to program a set to automatically go into Not Ready when the DN key is depressed.

Is there a way to create an admin access class to allow mailbox Adds/Deletes and password resets?

How are "ring no answer" or busy DN calls pegged in Symposium. Agents will call phone numbers that are either busy or ring no answer. Real time displays will show the incall staus as busy and the DN/IN & Out column will be blank. Agents are doing this to keep their not ready times low. How...

What are the proper steps to make a private realtime display public in the web client. When I try to make a private display public I come up with the error "The new display name has invalid characters. Only English characters,....." I've tried everything. Any ideas? SWC 4.5

Would anyone know of way to alert an agent when they've been in a Not Ready state for a specific length of time. The reason I ask is because agents "forget" to go back into a ready state. Or for some reason the phone will go into Not Ready without them knowing.. Must me gremlins... Just...

I just removed all programming for an old octel voice mail system and we started getting all these bug messages. Any ideas? Opt 81C Rls 3 BUG502 BUG502 + 0066CD02 00939778 009399DC 00939B90 018D5A4C BUG502 + 018D1234 018D0E9D 018C8FD0 08C1F792 0092F71F BUG502 + 0092E0CE 0092DA0F 0092A6DB...