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We have an IP500 with PRI and Dynamic T (2 T1s). We are using the ARS feature and for some reason we cannot set our toll free number as the outgoing number that is displayed on the receivers end. We can use anyone of or toll numbers but not the toll free. When trying to make a call, just get...

Hi all. I've searched and cannot find what I am looking for. I'm sure it is becuase I am not quite sure what to search for. We have the IP500 and we want the number in which our employees call from to display a specific way on the receiveing end of the call. Right now, all outgoing calls...

With Manager v6.1 the option to record a greeting from an extension has been removed. The only option listed is record from pc multimedia. With this being the case, I guess I have to create short codes to record our greetings that change periodically. For example, when we close for a holiday...

We have an IP500 system and we currently have an employee working from home. This employee lives in a city in which calling her is a long distance call. To dial long distance an authorization code is required by our carrier, Paetec, which is the way we want it. The issue is that when the...

I have 3 Hunt Groups. One for Sales (HG1), One for Support (HG2) and another for Dedicated Support (HG3) for a particular client. IP Office 406v1 running v3.2(54) of Manager and v3.2(26) of VMPro This client can call either HG1 or HG2, press option 8 and the calls will be transferred HG3...

Does anyone know the limit of phone numbers that can be added to the CLI Routing module? We want to offer toll free support for an additional fee for our users but in order for them to gain support, we would add their phone number to the CLI Routing module. We guess there could be a couple...

We have an ip office 406 and we have it configured to record all incoming and outgoing calls. The problem is that not all the calls are being recorded and this is because of the # of ports we have in the system. I understand that when when MOH is playing a port is taken and well as when VM is...

Is there a setting or a way to configure PMP to automatically log you into your voicemail by double-clicking on the icon under messages without having to enter your extension and password? We have several mailboxes to check and this would make it a whoile lot easier. Regards Mike

Hello I need reports that can tell me how many calls were longer than x minutes (say 30 minutes) and the number of calls we receive on an hourly basis. Are there any reports out there like this? Any info available on understanding the reports for CCC? Thanks Mike

We have an IPOffice 403 with Voicemail Pro. I want to route a call based on the DID #. In VMP I used the "CLI Routing" action and entered the telephone number(s)to the "Specific" Tab. During my test this worked great. Is this the way to do this? Are there limitations? At some point I can...

We have and IP Office 403 and we're trying to program our holiday scedule. This is what we would like to do. (1)Create a script in which all the holidays for the current year can be programmed at one time so when the holiday occurs, all callers hear the "closed" message and after the holiday...