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Just wanted to confirm that MWI is not capable of blinking, due to some new features in Norstart that I missed.

The customer wants a solution for integrating a new Unity (that will run on a new CallManager) voicemail system with their legacy Mer Mail: Nortel Meridian Mail; Modular s/n 6055 Release 13/12/1 I'm working on the Unity side so I have no idea about the Nortel side regarding making a checklist...

Hi all, I've seen a post in here describing the pains of integrating Mer Mail with Unity, so I'm sure most of you will groan reading this, but I'm hoping someone could point me in the right direction at least. Actually, it'd be great to find a Certified Nortel Engineer in the SoCal area, with...

This has happened to couple locations: Dial into the AA and modem dn, then hear modem tones, but it doesn't sync up with my laptop and can't establish a connection. The latest patches are loaded on it, so I don't know what else to do, even if I were to go on-site. Would a reboot be about the...

I programmed and installed a BCM50 plain, enabled it at the start, and even made a 2nd trip to premises to re-enable the modem since it was disabled somehow. Anyone come across this before? The modem doesn't answer anymore, even though it used to. Does 9*8 toggle the modem on and off? When...

Besides the new and watered down startup profile, did the start-up wizards and phone template wizards get dumped? I really liked using those to cut-down on programming time.

I can't find where it's mentioned what the limit is for the number of IP sets the BCM400 can support. I know there are some variables such as if Call Center, Fax Messaging, and UM is implemented, so for a generic systme what would the limit be? Say, a BCM 400 3/5split, with only a DTI module...

I was reviewing the Global Knowledge courses to see where IVR is taught, but I don't see it included in the Advanced Call Pilot Messaging syllabus. Has anyone had IVR training through Global Knowledge, or any other place, or know where to get it?

Anyone know the code by heart? I tried finding it throughout the various FAQs but don't see it. Much appreciated if someone knows it.

Can someone point me to the area that would give explanations for alarm codes, specifically 75?

Had a service call yesterday where customer was complaining about the confusing message the system announceds after the greeting plays. It's the one that goes like: "If you know your party's extension you may dial it at any time, for company directory press #, to leave a message press *...."...

Does any currently have a 3.7 BCM networked with 3.6's? The reason I ask is because I'm having troubles with a new 3.7 that I installed yesterday. The problem is no other site can dial directly to the 3.7 site's phones across the network. The calls go to the prime set of this site. No...

Has anyone used the CDR Wrapper install client successfully? I cannot get it to pull any info from the BCM. I've confirmed that Call Detail Reporting is Enabled under Services. I run the CDR Wrapper pgm, it ask for an IP address. I've input the BCM's IP, as well as the IP of the PC I was on...

I noticed a customer has assigned a business name to the BCM I recently installed. I heard that can cause problems, but I'm not sure specifically what those problems would be. Can anyone expand on this issue? This site is having problems with routing the 3rd call to the DN's mailbox (all...

On a greeting table you can program a menu repeat key to be 1 - 8, but it seems it only works during the play of the AA greeting message. After that, when you enter the CCR menu it becomes unavailable and you have to use * to return to the previous menu? Can anyone clear this up for me? I...

I have heard there is only one type of hardware wallboard that is compatible with RCC. I can't find specific info in the RCC documentation, but was seeing if anyone else had first hand experience.

I had to migrate to a new laptop for remote access and now encountering problems with system administration and management access. When I remotely dial-in via analog line I am able to access the CallPilot Manager screen and work within that section,but the problem begins when I try to use the...

Looking for a main line night ringing configuration that will ring 5 phones during night mode, then forward to the general delivery mailbox. The 5 phones need to retain their CFNA to VM DN after 4 rings. The Receptionist phone needs to retain CFNA to VM after 6 rings. I had set this up...

Does anyone have experience with programming virtual mailboxes? It seems to only allow calls originating from outside the system that can then be transferred. I know virtual mailboxes aren't "supported" by Nortel except as a guest mailbox with limited functionality, but is it at all possible...

Unified Messaging and Fax messaging applications installed. Problem: When trying to send fax from desktop only one page goes thru no matter how big the document is, other end receives the one page, and in my inbox message shows non-delivery. This problem only seems to happen with a PRI...