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My office is in the process of updating our branch office G350 in preparation for migrating our primary server. Have had no issue with the majority, but there is one that is not playing nice. Copied the updated firmware to not active boot bank. Verified that copy completes, no fault messages...

Our company has 2 Operation's Centers offices, one in the Eastern portion of the U.S. and one on the Western portion with branch offices located throughout the US, Canada and PR. The Primary servers are S8720 located at the Eastern Operations centers and the majority of the voice traffic is...

We are working on a project with Intercall so that our offices can place SIP-to-SIP calls to save on the expense of utilizing public networks. All of the networking pieces are configured and we know that we have the appropriate paths to reach their network. The final piece was putting together...

MAS Version 4. We have recently had a rash of instances where we are Maxing the number of available IMAP4 connections. Most outlook clients are using 2008 or 2010 and we provide connectivity to voice mail through the Outlook IMAP connection. In the past we have had sparatic issues maxing...

I am reasonbly new to the organization I'm working for and this is my first postion where SIP trunks have been implemented. S8720 servers, CM 5.1.2 and they have managed the SIP trunking primarily through the carrier (Sprint), as far as I've found there is use of session manager server. At...

This is not a new system but out of the blue, for no known reason, our 1692 and 4690 Polycoms have been dropping conference call. Operating an S8730, CM5.2.1 with multiple locations serviced by G450's and G700's all registering back to main. When it occurs, the call will last for only 3-5...

I have an 2 S8720 servers running CM5.1 operating as redundunant servers. Over the weekend we performed a clean shutdown in order to do some facilities work. The primary server came back up without problems, but our backup server is failing a file systems check and will not restart. Each...

I am trying to utilize the Web based Upgrade tool to apply Firmware upgrades to MM717 boards (firmware ver 4 to 8) I have ftp'd the update file to the server. If I understand correctly, the only fields I should have to poplulate in the Upgrade screen are the upgrade file under 'Media gateway...

For testing purposes we have a single IP trunk set-up between our switch (S8500 CM3.1) and a switch at a remote office (S8700 CM3.1) in a different part of the country. Parameters on each end are exact. Using the TAC, I can dial trunk-to-trunk fine (office extension to office extension). I...

Not a issue that is service affecting, but would like some help if anyone can. We have an IP trunk connecting two offices that we are planning on using for xtn-to-xtn dialing which works OK. During testing, we connect to this trunk via the TAC and tried to use this trunk to dial an outside...

Config: S8500 - CM 3.0 / Facilities in question supported by an S8300 LSP We have a small business group (probably 8 - 10 phones) that will temporarily be moving operations to a room not directly connected to our facilities (no hard wiring avaialable). Currently they are using Hard wired...

S8500 - CM 3.0 - S/W version 12 In the G3r days, I knew how to block or essential handle calls from a given number (VDN, Vector routing table, etc.), but not certain if there is a easy work around in the new platform for calls to a DID. Calls are coming directly to a DID extension. It is a...

Switch is an S8500 - CM 3.0 IPSI is currently @ FW version 12 and have downloaded the version 22 file. I've always been very faithfull about keeping the control boards updated, but am relatively new to the S8500/CM world. I have all the info and steps I need to upgrade the IPSI but was...

In all the time I've worked with Avaya admin, I'm not too proud to admit that the manner in which calls are routed has always challenged me. System is an S8500 - CM 3.0 We've sucessfully set up IP trunks between two offices in separate states and want to select a handfull of individuals to...

Two facilities within our organization just recently upgraded our PBX equipment (1) My office to an S8500 - running G3 Ver 13 (2) Remote office to an S8700 - running G3 Ver 12 Both locations are connected to the company WAN. I've worked with Avaya equipment for a long while now but am just...

System: G3Csi - Software Rev: 9 Manager has an admin assitant who has bridged appearances to the Manger's phone. What should be a simple task, IE Phone call rings 3 times at the Manager's phone, then 3 times at the admin's phone, then to the Manager's voice mail. External calls work...

Definity G3CSi - Version 9 software I have 3 identical boards that were designated for firmload downloads last night. This morning two of the three show the newly corrected FW version while the third does not. I don't think it was a time issue as the board in question was the 1st on the list...

System: G3CSI - Revision 9 Recently our sister facility installed an Avaya PBX and I'm assiting with replicating some of the parameters. Within MY PBX, it is somehow set up that if we press '0' the call doesn't go directly to the operator, but instead hits the main vector where callers are...

This past weekend we installed 1 Trunk group supporting 2 new PRI T1's so that a new carrier can support our local services. When dialing any other number, the caller ID (DID of the calling party) displays fine. However, when we dial a toll free number our LDN number displays instead. Any ideas?