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  • Users: nurser
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  1. nurser

    Cannot Register 3rd Party Application with SCCS Server

    Cannot register any 3rd party software, even the mlinktool.exe. All apps connect to server, however they wait anywhere from 2-30 minutes before they register. Registration Messages ML_ASSOC_ID: -0 - - ML_REF_ID: -0xCA26 - - ML_NUM_SERVICES: -0x0 - -...
  2. nurser

    Types of Resources to acquire

    Anyone have alist of the types of resources SCCS can acquire I know that DN = 129 & PosID = 130 Any others?
  3. nurser

    Acquiring Trunks

    Is there any way I can acquire trunks/routes via a CTI application? I need to get all relevant CTI information (DNIS, CLID etc.) out of SCCS 4.2 before an agent answers the call? I ultimately need to be able to search and replay calls on our voice recorder by DNIS when no agents have answered calls.
  4. nurser

    Acquiring Non-ACD Phone

    I need to acquire all non-acd back office phones, the NICE Voice recorder needs to get info from the system for CLID, DNIS etc. Any ideas, if I try acquire the TN (AST = YES/0, IAPG = 1) I get TN Acquire failed? Does SCCS support this operation?
  5. nurser

    Symposium Processor at 100%

    Running SCCS 4.02.06, SP12, every week or two my nidp.exe & nirdc.exe processors starting running excessive processor & memory usage, stalling the server. Only by restarting SCCS will the problem disappear.

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