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Does anyone know where I can find the layout for the Nortel BCM 50 RJ-45 Breakout Adapter Kit. Wayne T

I inherited a system that was already set up as a Norstar VM instead of CPVM. I have no experience with this so I tried using the standard CP codes and most work. What I need is to change the COS but the standard doesn't work. I log in, go to mailbox and press 1 but nothing happens. I can't find...

Is there a way to change the IP on a CP150 through the phone or do I need to hook up a laptop? Wayne T

I have a school using the CP. They want to call in remotely and change the AA recording for inclement weather. I have looked through the manual but not able to find the right stuff. Any help appreciated. Wayne T

MICS 7.1 & 1 0x16 station module plus a Call pilot 150 3.1. I reset the system before I installed it and started the station numbers at 100. Everything came up good until I got to station 141, 142 and 143, they would not come up. I looked every where I could think of and can't find a conflict...

The system will not let me program any 900 codes remotely, anyone know a way around?? Wayne T

Does anyone have the layout for the T7316 phone. Button one is where on the phone. I have 1 - 10 but I am not sure of the rest. If someone knows of a site with the layout on it, I would appreciate it. Thanks Wayne T

How do I reset the CP IP to default. Wayne T

I have a costumer with a CP and ccr activated to call an offsite party. Is there a way to access the tree and change the outbound number remotely? Wayne T

Customer with a MICS 6.1 and PRI. Caller ID just says "Private Number" I have looked and nothing has changed (it just stopped working). I reset the system and the customer has reset the Adtran that the T1 comes in on. Integra says their stuff is all good. I just want to be sure I haven't missed...

Have a customer with MICS 7.1 & PRI. about twice a day all the phones get a half ring. This has been happening for a couple of weeks now. There doesn't appear to be any adverse effects, just strange. Any thoughts?? Wayne T

It seams like I have been getting my share of weird stuff lately. I have one customer with two locations, not tied together in any way. Both have CICS 7.1 and call pilots. when I call location 2 from 1 I get a 1000 cycle tone, not a fax just a 1000 cycle tone that does not go away. I can call in...

I can change buttons on phones except when I try F9 codes it will not accept the 9? Wayne T

I have a customer with a BCM 50 3.0 and 1 expansion. Station 254 has 5 lines appear only. when I call from another station it rings normal. When I call in and press 254 it goes directly to VM. No lights on the phone but I can open the mbx and get the message. I have checked everything I can...

I have a customer with a CICS 7.1 & Call Pilot 3.1. Every few months the time gets stuck and won't update, it's always at the end of the month. I have replaced the battery back-up, I have replaced the entire system and did a start up on it. The problem happened again today. The auto time update...

Is there a way to change the IP in the Call Pilot through a phone? I know how with a Serial cable. Wayne T

I have a customer with a MICS 7.1 8 CID analog lines and a Call Pilot 150/3.1 They have 3 separate company's. I set up 3 different greeting tables and 3 different CCR trees. All works well, here's my problem. They want a "night answer" but they also want to capture the CID. When I set night...

I have a customer with MICS 7.1 who just purchased a Call Pilot 150. Unfortunately they all have Mac computers. Is there any way to network the call Pilot to Macs? Wayne T

Customer with a MICS 7.1 & Flash 4. I built a hunt group (broadcast). I set the reception phone to "forward no answer" to HG-01 after 3 rings. That works OK. I set the overflow to go to the Auto Attendant, instead it goes to general delivery mailbox. Any thoughts appreciated. Wayne T

I have a customer with a Norstar 6.1 PRI and a Call Pilot 150 rel 3.1 The holiday schedule does not come up in Call Pilot Manager. Has anyone run into this before? Wayne T