Search results for query: *

Hi Is it possible to delete a call recording on ACR in "real time" or just after it's recorded and how? Any pointers appreciated Cheers

Hi all I've been asked to set up the following some already exists so have a starting point Current bit of vector interested in changing is: 25 queue-to skill 854 pri l 26 goto vector 879 @step 1 if unconditionally (gives out queue position already) What the department is after, if...

Hi All Am I correct in thinking that the CLans with Dynamic against them is due to network issues and those with invalid are fine, also why is the multiple mac addresses against the same board? TIA 0005 DUP 07B06 CLAN-BD 0.0.0.0 00:00:0c:07:ac:b5 Dynamic 0006 DUP...

Hi Have a weird issue that's only happening on Lenovo laptops! CMS R17 is installed and can be logged into no problem but when selecting reports CMS Supervisor crashes. Is this a known issue and is there a cure? Error is "Controller has stopped working" - we roll out the same Win 7 build to...

Hi Is there a way to copy one users access rights to VDN's, vectors, skills etc when setting up a new CMS user? TIA

Hi All Company has just moved to Citris and is running CMS R17 on it. We have an issue where by CMS app freezes when 4 or more report windows get opened. CMS works fine on desktop only seeing issue through Citrix. Any pointers as to why appreciated TIA

Hi I need the mac address off a phone that's stuck in dhcp on boot up, phone is in remote site and user can't see SN number, I'm sure there is a mute/hold type command you can do but for the life of me brain is blank! TIA

Hi Has anyone any info on the Avaya side to installing a Premier Technologies USB1200 MOH (not being used for music) information onto a G700 direct? does it conect via the 8300 USB ports and what else? Running CM6.3 TIA

Hi Can the switch port on a 4610 have a VLan statically assigned to it? TIA

Hi Looking at using public unknown numbering for sending out a "unique" Cli per extension or groups of extensions. At present we have a generic NGN cli in place at network level - based in uk running CM6.3. Would we need to have no network CLi in place configue public unknown and trunk groups...

Hi Can some point me to any docs that outline setting up an external MOH onto just one G700 that is networked with CM6 so just that "office" gets MOH? Dave

Hi If anyone has any ideas/info on the above q would be apprciated? Cheeers

Hi Upgraded to CM6 on the weekend from 5.2.1 and all was ok ready for Monday start of business. passed all UAT checks on the weekend. Monday still showed ok before business openning hours and then come busisness openning hours the system started being loaded it started bouncing up and down to...

Hi I think I have the answer but not able to confirm and looking for guidance. Some agents are getting an x infont of the CLi displayed on there screens and a beeping in their headphones but no one is connected. The CLi's are genuine calls. Just need it confirming that if a caller disconnects...

Any work around appreciated. Business recorded the message before asking!

Hi I need info on configuring CMS to output skills across the RT feed and setting up CMS to connect to destination wallboard service. can anyone provide a doc etc?

Hi I need to add a new skill to the RF output of CMS (first time doing this) and just want to know if I can add just one to the existing output range or if I have to re-input all existing ones and the new one? Ok with the other commands etc Cheers

Hi I have the doc about this but looking for a quick soundbite as to what's required before I delve into the doc. If anyone can answer these with a quick 1 line that would be great. 1. How easy is it, assumming unix skills required? 2. Can the back up be scheduled. daily, weekly and monthly...

Hi Hope someone can help with a general question if possible. Has anyone succesfully implemented Microsoft Forefront Identity Manager V10 into CM 5.2 or CM 6 so that extension numbers are automatically assigned?

Hi I'm trying to find out the difference between these 2 historic VDN reports. All I was after was total calls received in a month VDN Call Profile Monthy & VDN Skill Preference Monthly. I expected the ACD + Conn call on the first to be the same as Inbound on the second but the first report...