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Hello: Here's my scenario. We want to be able to call one of our remote offices by dialing a number (let's say 8) followed by the 4 digit extension in the remote office. Essentially we want to strip out the first six digits and replace them with one. Is the DSC the way to do this? Is there...

We run a call center where our agents typically call our customers back and instead of showing their direct number, I would like to mask the call center DN's with our main 800 number. Is this possible?

Ok, so here are 2 traces. The first is working just fine and hears the music on hold, while the 2nd trace does not. The 1st trace is when I dial the DID number from my office phone. The 2nd trace is when I dial the DID number from my SIP to TDM application that is hitting the same DID...

How can you find out which TN's belong to which route? Also, is there a way to find out which routes can send calls to one another? Hopefully these aren't dumb questions, as I'm a relative newbie at thsi stuff. Thanks everyone.

Here's our scenario: I am having an issue with music on hold not playing, instead I'm hearing ringback in it's place. So here's my scenario: We have Genesys running on top of our Symposium link and Genesys is monitoring incoming calls for particular CDN's / Route Points in Genesys land. When...

How can I ensure that a new route/loop is allowed to access the Music on hold. We are running an Option 81C and if I do a LTM on my new route that was created I see that the only members are the 23 channels + the DCh. Is there something other than the MUS YES MRT (#) that needs to be in the...

Hi everyone: When I try to dial a CDN from within the office, I immediately get disconnected. We are running Genesys, which has control of the CDN's (Route Points in Genesys world) and if I dial the 4 digit CDN from within the office, I get disconnected. However, if I dial the DID number, I...

I'm running X11 Release 25.30 and I was wondering what voice gateway works well with our switch. We are looking to convert H323 to TDM and vice versa. Thanks!

Subject says it all... Thanks everyone.

How can I find the following out about my switch (Option 11): Which frame format is used? Which protocol is used? CAS or PRI? Clocking: Does the PBX use internal or external clocking? Which line coding is used? AMI or B8ZS?

Does anyone know of VOIP software that can integrate with a corporate website that does NOT require the user to download the softphone app, but still can dial toll free lines? What we're essentially trying to do is have a button on our website stating "Click to Speak with a Representative" that...

Hi everyone: We are looking into adding a VOIP Gateway into our Meridian 1 X11 switch, but my question is, which vendors/products work with our switch? Also, is there any documentation on adding a VOIP gateway? Has anyone had any experience with this? Thanks in advance.

Is there anyway to print out a log on a particular mailbox for particular day if messages were added/removed? Is this possible at all? Thanks in advance.

We have 2 lines for each employee, where their main line is the DID and the 2nd line is an internal extension, but that 2nd line can be used to dial outside as well. For example: Main Line (real DID) is 5444 2nd line (not a real DID) is 4444 If the employee dials out from their 2nd line, the...

In the event of a power failure and something tragically goes wrong, how do you restore from the floppy disk after a successful LD 43 edd command? Thanks everyone!

What commands are used to backup an Opt 81c? Is it LD 43 edd? Thanks in advance!

Currently I have 2 CLID entries for each group of our DID's. What I want to do is mask the ANI for external calls for a certain group of folks in our building as we don't want the people they are calling to know their direct line(s). How do I mask the ANI for only a handful of people in the...

I have 2 databases that have a lot of free space to them after running the Shrink Database task by right clicking on the DB and selecting All Tasks > Shrink Database. Now, after looking at the properties of one of the db's I see Space Available = 11709 MB Size of the DB = 11792 MB However...

Can you use an if then in a select expert? What I'm trying to do is run run a report automatically w/o having to select a date to run it for (no parameters). However, the problem is, I do not want to run the report for Saturdays or Sunday (non-biz days). So, what I trying to find out is how I...

We are currently running version 8.5 of CR and I need some assistance with our call center stats. Right now I am running daily reports for each of our products (for example) June 6th Product # Inbound #Outbound Total ------- --------- --------- ----- Prod A 5 5 10...