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Our system is setup so that when you press '0' it dials the operator, which within VM goes to a virtual # 1809. For some reason when we press 0 or 1809 it just does a long beep tone similar to when you press the forward button as if its waiting for me to enter something. How can I fix this? I...

I have an IVS2 2000 with the AD-40 VM system. When someone leaves the company we forward their extension to someone else. However if that person doesnt answer the voice mail of the person who is no longer here answers. Ive tried within the VM system to do everything but eliminate the subscriber...

Why would handsets all of a sudden lose their programming? After a switch soft reboot (through matworx) everything began working. On Friday at around 4PM, I got a call saying that the VM line key, and the paging line key stopped functioning. The VM key sent you to our main VM greeting, and the...

I need to assign a new extension in our PBX. I am using an empty LEN (108) to assign 4300. I have done this within Matworx, and it seems to be set-up properly, but when I go to the actual phone, its dead...no ring tone, no lamps. Are there extra steps that need to be taken for this to work...

We are using an NEC NEAX 2000IVS2 with Office Watch for call accounting. Im unsure how long ago, but for some reason the PBX has stopped outputting "011" for call detail records. This is causing all international calls to go undetected by Office Watch. Where would I need to go to view these...

We have an NEC IVS2 with a dedictaed local PRI with 200 DID's, and a dedicated LD PRI. Currently when I place a call to anyone in the outside world our number displays on their caller ID as "602". How can I pulse out an individuals DID # over our PRI's? I would want one of two scenarios. 1...

We are using OfficeWatch call accouting with our IVS 2000 system. Im running into an issue with how the PBX reports to the call accounting system. Currently I have several DIDs that are not set-up as extensions or virtuals, I am simply using number conversion to send them to a virtual number...

My understanding is there is not a set number of rings until VM answers, rather a timer. Is this true? How do I change this to shorten the time before VM answers? I found several timer options within CMD 41, but the descriptions dont give me much to work with. Im looking to identify, and...

We have an AD-40 voice mail system connected to an IVS 2000. Currently on certain extensions I have message notifications going out to pagers. Is there a way to do the same for cell phones? I realize that it will call a cell phone, but I would like a text message to be sent. Can this system...

I have an IVS 2000, and am trying to forward all calls to a cell phone for one terminal. When I select the FWD ALL button it works for extensions, but when I try to press "9" to indicate an outside number it gives a short beep tone as if awaiting input, but when I enter in a number and hangup...

Hello All! Im not sure if this is the right place to post this, but I am at a loss, and need to get this done. Im really new to web development, and am just getting started. I have an internal site that I need to build that will display our product pricing that resides on a file server with...

Hello All! I have been using a modified vacation form from Sue Mosher for quite some time now. However I have a couple of questions/requests that I hope can be answered. 1. I would like the two field that are available for date entry to validate that it is for a future date. If it is a past...

Hello All! Im really new to web development, and am just getting started. I have an internal site that I need to build that will display our product pricing that resides on a file server with the following file types(.xls, .pdf, .doc). All of these files reside in a folder that is the name...