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All, Is there a way to 'Campon Busy' the SBCE servers from the EMS management interface or SSH command line so as not to disconnect current active calls but deny any new traffic. Many thanks

Hi, I have a large number of adaptations to add to system manager for our incoming DDI digit translations on the SIP trunk entity. I have exported all the routing tables and can see the xml files when I unzip the exported data folder (NRPExportData) How can I get these xml files in a table...

Hi I am hoping there are some System/Session Manager experts who can recommend the best best way to set up trunks and routes out of our international Avaya platform. Our SIP trunk Provider is BT (GSIP) and we have 30+ locations around the globe routing in/out of our EMEA hub. This is a 50/50...

Hi, I'm guessing I'm not the only one who has come up against the issue of a centralised global Avaya platform using a centralised SIP trunk from one location servicing many countries so that routing short codes and emergency services are correct. Eg. Say an agent in New York, Ext. 5208 (in...

Hi, I am trying to get some more detailed information regarding the NIC's (A1 / B1 / M1 /M2) and the network subnet rules and routing on the SBCE's We are having multiple SBC's including a few HA pairs I understand that we need a separate EMS server to manage the servers on a dedicated...

All, After an upgrade from ACM R6.2 to R7.1.2 (same IP) we have noticed that our ACCCM won't now make any changes. The ACCCM login works if you manually ASA / SSH to CM with it. and we can see the ACCCM logn / loogf on the history If we try any changes on ACCCM we get an error mentioning...

All, There seems to be many hit and mis results when it comes to installing the AVP software on to an S8300D / E server. I have just had multiple attemps on 2 x S8300D servers with mixed results but eventually got a working solution. FORMAT THE USB FLASH DRIVE 1ST Insert the USB stick into...

All, I continue to have hit and miss success with trying to get ACM authentication files from RFA. I have been told "Try compatibility mode" on IE ...which i do but the webpage still times out and when i refresh i just go back to the beginning or get a blank webpage with no option to downlaod...

Hi, Does anyone know how I get the Avaya Aura Messaging system (6.3 - SP4) to readout the full Audix TUI main menu. Currently it says: To record messages press 1 To receive messages press 2 To manage personal greeting press 3 We also want to hear option 4 - personal options (password /...

All, I currently work for a UK Avaya Business Partner (BP) who sell to mutiple end user companies, our distrubution channel is via Westcon. I continue to have issues with new orders/upgrades on RFA and PLDS and need to document the process of: 1. How end user companies are registered on...

Hi, I am trying to find the prerequisites to deploy the above solution to a customer with an Avaya Aura system (Communication Manager). How does MS Lync integrate with Avaya, is it just a case of installing the plug in's to the Lync clients (Much like One-X communicator) or will they need a...

Hi On the Utility server (6.3 VMware OVA - no root PW), does anyone know how to get IP phones to pickup the 46xsetting.txt files whilst the FW is deactivated ....it’s the 96xxupgrade.txt in the FW pack that tells the phone to check the FW then ‘goto GETSET’ to get the 46xxsettings. I don’t...

Hi, I have a customer with 3 x port networks as follows in a PNC duplicated system - direct connect with TN570 Fiber boards: 01A / 01B 02A / 02B 03A / 03B PORT NETWORK CONNECTIVITY Duplicated? yes...

Hi, Can you advise if it is okay to 'backup and then restore' a tarball from an R3 system to a R5.2 system if I only want 'names' and 'Greetings and Messages' - NOT System Data Basically I have built a new R5.2 system but want to re-create all the mailboxes form the customers old R3 system but...

Hi I have raised a ticket with Avaya regarding a fresh install of Solairs and CMS R17 on a T5210 server. As per the Softare Installation and Maintenance Proceedures Manual. Fom scratch …booted CMS – pressed STOP+A during boot …got OK prompt setenv auto-boot? false setenv fcode-debug? True...

Hi I am trying to get hold of the above patch but cannot find on the support site or anywhere else. Does anyone have a link to download this Many thanks

All, I am trying to find MBT 5.2.1.0.7 to go on to system platform 6.0.3 on a HPDL360G7 ....as per the tech docs this is the correct combination. I have the system platform version and a MBT 5.2.1 disk according to the docs I need to install MBT 5.2.1.0.7 which i cannot find on the PLDS...

All, We have a customer with 14 x MM710B DS1 boards most of these are HW13 but there are a few on HW11. - all on FW47 They are concerned about the different versions and want to know what Avaya's policy is on changing HW versions....ie. should they have the newest board. My understanding of...

All, When I log in to my mailbox (AD exchange account) via my extension MM reads out all my emails not just the voicemails. Is there anyway to disable email so that it just reads out the voicemail files thanks

All, I am having some issues trying to find information to re-number my 3 digit mailboxes to 4 digit and retain all the messages and greeting on the AD account. If i got to the VMSC and change the number of digits to 4 (from 3) under the Telephone user interface (number of mailbox digits). I...