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We have a mics and we are moving to a different floor. Will turning on set relocation before shutting down the mics work? We are thinking of leaving the set relocation to yes and then we shut down the mics and then move the mics to its new floor while phones will also be moved and we will just...

don't where to find this? do anyone know how you can reach the operator when you press # in callpilot to access the company directory? when i try to press 0 while in the company directory, i get a recording saying that there is no such number. if this is not possible, can you exit the company...

can anyone please help me on how to re-initialize a callpilot in a bcm again. my problem is that when i did the quick start wizard and i initialize the callpilot, i put in only 3 digits for extensions. later, i found out that the customer wanted 4 digits, my problem is when i create a mailbox it...

Has anyone encountered a problem after upgrading to succession 3.0, customer started having problem with phones on the IP Expansion Cabinet. They sometimes encounter crackling noise where only they can hear the noise while the other party don't hear any noise. Just don't know if this problem is...

I encountered problem when I insert a Digital Line Card (NT8D02GA) in any slot of an Option 11C PBX, the red light in card does not go away even if it says in stat that is already enabled and the units are all idle. If you phones connected to it, all them have no dial tone. I am also getting...

i just encountered this today, not really an expert with norstar. when i did a button inquiry, feat*0 on one of the buttons of a M7324 set it did not say anything it did not even say that it sa blank button to say that there is nothing programmed on it. two of the buttons would do that while the...

I've been trying to connect an Option 11 and a BCM over a PRI network but so far I have not been able to make the two talk to one another. The PRI is up and I can't see no errors on both sides plus the BCM side can call to the Option 11 but the Option 11 can't call to the BCM side. Doing a DCH...

Has anyone encountered an OTM HangUp when the Syncronize/retrieve/all command is done. What happens is that it is able to do the command but it suddenly stops and the whole PC stops. Can anyone please help.

pls help. customer is asking if incoming calls could be answered by one extension then after 4 rings call will forwarded to another extension then after another 4 rings the call will be forwarded to the auto-attendant. forwarding to the extension is working but when it gets to the auto-attendant...

Hi Can anyone please help me. I encountered a problem with our customer using a MICS. There are times when calls keeps ringing for 10 times before going to the Auto Attendant on a Call Pilot 100. I did several test and the problem becomes intermittent when sometimes I immediately get the Auto...

hi, just want to ask anyone who has experienced a clicking sound on phones in the expansion cabinet. i've isolated the problem and it is only happening at the expansion cabinet. i already tried removing all the line cards and returning them one by one but still i couldn't trace what is causing...