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Hi guys, it's been a while since i've been here asking for help, but here I go again ! Customer has MICS with 7.0 software (maybe 7.1, sorry can't remember) I just installed a PRI, with 3 DID's for 3 different companies. I setup the target line #'s 165, 166, and 167 with 6 button...

Hi all, although i've always been reading, it's been a while since I've needed to pick your genius brains. One of my biggest customers has bought an existing company that has a NEC phone system. On their existing NEC, they have software so that when a call comes in on that extension, the...

greetings phone guru's. Customer has a MICS, (sorry not sure the software version) and a NAM. Lets say ext 222 is on DND, and the receptionist transfers a call to them, it will flash on ext. 222 the right amount of times before going to voicemail, BUT, it also rings right back to reception...

I've always had a hard time getting the right cable. I got a RAD that I now brought home for testing purposes. Here is my question : Should I be able to CONNECT to the RAD (direct connect) if the RAD itself isn't currently connected to a system ? So far i'm just getting RAD DID NOT RESPOND...

A Customer, with a Flashtalk, wants to assign to info box to a certain extention. I don't think that this can be done. (Callpilot and NAM is fine i think, but not flash) Unless it's just a matter of changing a COS setting ???? As always, thanks for the help !!

I'm going to a site in a few hours, where I will be adding a 2nd PRI to their system. Installing 1 PRI, no problem. What do I need to know about adding a 2nd ??? Is it possible to have them both be part of the same pool so that the route I built for the first PRI will now also take channels...

Nam 4.0, Customer says they're getting the no room to record message, so we tell them to do a cleanup of their mailboxes. Everything is ok. A few weeks later, same thing. This time on site, I use NVM to get a report of all the mailboxes. They're pretty much ALL empty ! (About a total of 10...

Recently changed a 0X32 with multiple lines to a PRI over the holidays. Almost everyday at one time or another for a certain period, outbound calls won't go through. They dial the number, and as they dial the last digit the phone cuts. (Hangs up, returns to time and date) Originally when the...

Howdy fellow techie's ... Going to work (saturday morning) in a place where I need to connect my laptop to his NAM. (Not sure yet what version) After reading the FAQ here, i realize I am missing (probably) this driver. I DO NOT have the NAM CD, and DO NOT have ITAS access... how do I go about...

Howdy All, I'm in quebec, systems here are french / english. New customer (without voicemail) all his phones only seem to have english / spanish. Feature *501 = english Feature *502 = Spanish Feature *503 = Also Spanish My question is this, what stores the language capabilities, the phone...

Greetings Telephone Guru's, Customer has a 0x32 with a doorphone. It's set to page zone 1 after 3 rings of no Answer. Problem is it's not doing the page on the external speaker. (It IS doing the page tone on the phones though) Any idea's y ? If I do feature 631 my page DOES come out...

Customer says they've been getting alarm 50-05 on reception display almost every morning for a while now. Anyone know what it is ? (Or where to get a list of all alarm / even codes) Thanks in advance ..

User has a 6/16 with Flashtalk. Has a prompt in the CCR tree (#1) that transfers to a cell phone for emergency service. I got called sometime after the customer had a system bug and lost the norstar programming (defaulted, but the battery tested ok) and after they switched TELCO's ...

Hi Guys, quick question, Callpilot 100 ver 3.0, does that come with the basic Call Center option or do you need to buy an extra keycode ?? Thanks ..

This has really been a weekend from hell. Been working on this install days and nights, and basically my free time is spent here asking for help !! (including this one, 3 posts in 3 nights... ) Ok .. Everything is working fine now except calls that are supposed to be going to personal vmail...

I have a NAM .. 0X32 .. I followed the instructions from faq799-3778 but the name ALWAYS calls the other extension to say they have messages, while all I want is the display msg .. ?? Phone just rings and rings and rings to let them know they've got a message. It's in a lab, and not wanted...

I'm in the middle of a changeover from an AT&T system to a Norstar. (I am subcontracting, and didn't order the hardware, fyi) They have 6 analog lines for DID's .. and turns out another 6 GROUND START lines. (So Basically, I don't get a dial tone until It gets grounded) How in the world...

Installing a NEW 0x32 with Analog DID Lines. Been so long since i've done DID .. What is the virtual line number that the DID's start at again ??? (Hope that makes sense) Thanks as always !

I saw an old post about this, but no official answer. While on a conference call, the norstar (in this case, just a 6X16dr5, but tried on other KSU's) won't send DTMF Tones. Even trying Feature 808 for long tones says TONES DENIED . Is There a setting I need to turn on ? (Lets say it's a...

I've been getting mixed responses from suppliers. I'm preparing a quote for a new system, so I can use whatever software i'm told i should use. The Big Question : Customer has 6 Analog DID Lines. Apparently the telco DOES send caller-id information with these calls, but does the meridian...