Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. DigitalMind

    DID not showing up on line appearence when being transfered

    Hi guys, it's been a while since i've been here asking for help, but here I go again ! Customer has MICS with 7.0 software (maybe 7.1, sorry can't remember) I just installed a PRI, with 3 DID's for 3 different companies. I setup the target line #'s 165, 166, and 167 with 6 button...
  2. DigitalMind

    Fancy Norstar Software needed for call center - HELP!

    Hi all, although i've always been reading, it's been a while since I've needed to pick your genius brains. One of my biggest customers has bought an existing company that has a NEC phone system. On their existing NEC, they have software so that when a call comes in on that extension, the...
  3. DigitalMind

    DND rings back to the transfered phone

    greetings phone guru's. Customer has a MICS, (sorry not sure the software version) and a NAM. Lets say ext 222 is on DND, and the receptionist transfers a call to them, it will flash on ext. 222 the right amount of times before going to voicemail, BUT, it also rings right back to reception...
  4. DigitalMind

    Connecting to RAD

    I've always had a hard time getting the right cable. I got a RAD that I now brought home for testing purposes. Here is my question : Should I be able to CONNECT to the RAD (direct connect) if the RAD itself isn't currently connected to a system ? So far i'm just getting RAD DID NOT RESPOND...
  5. DigitalMind

    Info Box assigned to extention on flashtalk

    A Customer, with a Flashtalk, wants to assign to info box to a certain extention. I don't think that this can be done. (Callpilot and NAM is fine i think, but not flash) Unless it's just a matter of changing a COS setting ???? As always, thanks for the help !!
  6. DigitalMind

    Adding a 2nd PRI for the first time

    I'm going to a site in a few hours, where I will be adding a 2nd PRI to their system. Installing 1 PRI, no problem. What do I need to know about adding a 2nd ??? Is it possible to have them both be part of the same pool so that the route I built for the first PRI will now also take channels...
  7. DigitalMind

    NAM : DISK IS FULL

    Nam 4.0, Customer says they're getting the no room to record message, so we tell them to do a cleanup of their mailboxes. Everything is ok. A few weeks later, same thing. This time on site, I use NVM to get a report of all the mailboxes. They're pretty much ALL empty ! (About a total of 10...
  8. DigitalMind

    New PRI Install, certain calls not going through

    Recently changed a 0X32 with multiple lines to a PRI over the holidays. Almost everyday at one time or another for a certain period, outbound calls won't go through. They dial the number, and as they dial the last digit the phone cuts. (Hangs up, returns to time and date) Originally when the...
  9. DigitalMind

    nvp2ppp.inf ?!

    Howdy fellow techie's ... Going to work (saturday morning) in a place where I need to connect my laptop to his NAM. (Not sure yet what version) After reading the FAQ here, i realize I am missing (probably) this driver. I DO NOT have the NAM CD, and DO NOT have ITAS access... how do I go about...
  10. DigitalMind

    What stores phone language ? System or Phone ?

    Howdy All, I'm in quebec, systems here are french / english. New customer (without voicemail) all his phones only seem to have english / spanish. Feature *501 = english Feature *502 = Spanish Feature *503 = Also Spanish My question is this, what stores the language capabilities, the phone...
  11. DigitalMind

    Doorphone and Paging on External Speaker

    Greetings Telephone Guru's, Customer has a 0x32 with a doorphone. It's set to page zone 1 after 3 rings of no Answer. Problem is it's not doing the page on the external speaker. (It IS doing the page tone on the phones though) Any idea's y ? If I do feature 631 my page DOES come out...
  12. DigitalMind

    Alarm 50-05 ?

    Customer says they've been getting alarm 50-05 on reception display almost every morning for a while now. Anyone know what it is ? (Or where to get a list of all alarm / even codes) Thanks in advance ..
  13. DigitalMind

    External Transfer in flash CCR : Line not properly configured .. ?

    User has a 6/16 with Flashtalk. Has a prompt in the CCR tree (#1) that transfers to a cell phone for emergency service. I got called sometime after the customer had a system bug and lost the norstar programming (defaulted, but the battery tested ok) and after they switched TELCO's ...
  14. DigitalMind

    CP100 : Does Call Center come with it ?

    Hi Guys, quick question, Callpilot 100 ver 3.0, does that come with the basic Call Center option or do you need to buy an extra keycode ?? Thanks ..
  15. DigitalMind

    AAAAAAHHHHHHH !!!!! Redirect DN Patch Please ?

    This has really been a weekend from hell. Been working on this install days and nights, and basically my free time is spent here asking for help !! (including this one, 3 posts in 3 nights... ) Ok .. Everything is working fine now except calls that are supposed to be going to personal vmail...
  16. DigitalMind

    More Help, read the faq : 2 mailboxes 1 phone

    I have a NAM .. 0X32 .. I followed the instructions from faq799-3778 but the name ALWAYS calls the other extension to say they have messages, while all I want is the display msg .. ?? Phone just rings and rings and rings to let them know they've got a message. It's in a lab, and not wanted...
  17. DigitalMind

    Emergency Help ! Ground Start lines on Norstar ??

    I'm in the middle of a changeover from an AT&T system to a Norstar. (I am subcontracting, and didn't order the hardware, fyi) They have 6 analog lines for DID's .. and turns out another 6 GROUND START lines. (So Basically, I don't get a dial tone until It gets grounded) How in the world...
  18. DigitalMind

    DID Refresher Course Please

    Installing a NEW 0x32 with Analog DID Lines. Been so long since i've done DID .. What is the virtual line number that the DID's start at again ??? (Hope that makes sense) Thanks as always !
  19. DigitalMind

    Sending DTMF Tones during Conference Calls

    I saw an old post about this, but no official answer. While on a conference call, the norstar (in this case, just a 6X16dr5, but tried on other KSU's) won't send DTMF Tones. Even trying Feature 808 for long tones says TONES DENIED . Is There a setting I need to turn on ? (Lets say it's a...
  20. DigitalMind

    Caller-ID with Analog DID Lines

    I've been getting mixed responses from suppliers. I'm preparing a quote for a new system, so I can use whatever software i'm told i should use. The Big Question : Customer has 6 Analog DID Lines. Apparently the telco DOES send caller-id information with these calls, but does the meridian...

Part and Inventory Search

Back
Top