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I have an install with all 1140e sets. IP office is the latest 9.0 version. Problem is that I'm trying to put line buttons (Line 1 / Line 2 etc) on the sets, and they will not appear nor work. The customer has analog lines. Do the 1140e sets support the appearance of Lines on them. I've...

I'm having issues with an IP Office (rel 8.1 (69)) with one Pri. The problem is that when one user puts their call on hold, and another user puts their call on hold, the two held calls are being connected until the user picks their call back up. This is a bit disturbing as the callers are...

Ok. New the world of IP Office. Just cutover a IP office 500 7.0. The system has 3 1416 sets and the rest of the 20+ sets are the T series Nortel sets. The problem is that when a call comes in, it simply states "external". The customer would like to know if that can be changed to state the...

I have a brand new BCM450 that I installed the latest patch (Su system 009) to and now the machine won't boot up. I can't connect in any manner to it and I tried to reset the machine via the reset button on the front and to no avail. Anyone else seen this? LIGHT TRAVELS FASTER THAN SOUND...

I have a BCM50 rel 1 to rel 3 upgrade to perform. This will be my first one. According to the upgrade doc's, you need to load an patch "BCM50R3_FactoryImageUpgrade" into the machine after. It says to load it off of the Nortel website. Does any one know where it would be as I can't find it on the...

I'm having problems with our BCM 3.6 at our office. It is a BCM with the redundant setup (that being a back up hard drive and power supply). Last week, the Callpilot and IP applications ceased to function. We disconnected the main hard drive and connected the backup hard drive to get the BCM...

Does anyone else have the same problem of being able to link and connect with the digital mobility controller but not the repeaters? Since all the new laptops don't come with serial ports, I use a USB to serial connector (Belkin FU409) which works perfectly with fastrads, digital mobility...

Is there a way to default the password for Feature 915. The default password has been changed and the new password is unknown. Thanks in advance There are only 2 seasons in Canada, Golf and Snowmobile season.

I have a question concerning the remote access to the BCM 50. I have a customer who uses CICS sytems at their retail stores in part because of the ease of remote access and changes (through the IRAD). The main contact at their head office is very Nortel fluent and knows how to program and use...

I have three BCM's networked together. All works well except for one problem. From any of the three locations you can call any extention and it will go through no problem. If from site A, you call a local telephone number that is local to site B or C, you can dial the number without the '1' and...

We have a tech who has a laptop (Windows XP Pro) that can't talk to BCM's. He can get into the CallPilot/BRU/Wizards/Doc's/Maintenance, but not the Configure section. The Java is current and the latest version, the Java web start is in there as well. When you attempt to go into the...

I have a customer which we took over (BCM 3.6). The only known password limits what you can do. We tried to add a keycode today and the message indicated that 'no authorization'. We can't get into the 'user management' section to access the passwords. Is there a way to reset or find the...

I have a BCM 3.5 with PRI and DID's. The problem that we're having is that one extention (and only the one), while the user is on the DID, any other calls that come through to the set will not ring it. The fwd on busy is not set and the caller will hear 4 rings and then go into the mailbox, as...

Hello everyone I have a problem accessing a BCM 400 (3.6). The only password known by the customer ( a new customer with an existing unit) will only grant access to certain portions of programming. For example, when I try to access the BRU, to set up a backup or restore ( 'not authorized' )...

I have a CallPilot 150(ver 2.0)using the Call Center with a MICS 6.1. a problem has occurred a couple of times where one agent, despite the fact that she is logged in and available, will not receive any queued calls. After logging her out and logging her back in, it still won't take any queued...

I'm experiencing a strange problem with a MICS 5.0. The MICS has one PRI into it. The problem is that there are two phone numbers that produce a fast busy when dialed. I have checked all settings from the PRI lines and target lines to the dialing plan,routes and public DN length, and they are...

Hello everyone Recently I installed a BCM 3.5 at a retail store. The store was using a MICS 4.1XC with companion. The install required a straight swap of the MICS for the BCM 3.5. The base stations and RPI were moved of affected in any manner.. Immediately after installing the BCM, the...