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All - This may not be the proper thread to post this, but this is as close as I could categorize this so it can reach the proper geeks. So... Recently I had to display Temp/Weather/Forecast to some INOVA LED boards. But the licensing didn't permit much access at all to outside sources. But...

All, Odd issue here... Say you have a call inside ICM and it's currently active with an agent. Then you some other CTI application does a snapshot on the device/station that is on the call... ICM gets out of wack and starts displaying an error for ANY CTIOS action (disconnect, hold, retrieve...

All, I am working w/ an ICM server connected to an Avaya PBX via CVLAN. If I use callObject.MakeCall() - I can set UUI data on the new call and see it on the origin PBX using Avaya tools as well as the destination PBX (cross pbx). If I use callObject.MakeConsultCall() - I pass it three...

Howdy all! :) It's been awhile since I have been on here... But I am trying to find out some info about avaya with respect to establishing an "ip trunk" to an IVR (asterisk server). From my reading... This is pretty straight forward and I found the docs on how to setup Avaya -> Asterisk with...

All, I have a unique issue where we have a single cti (tserver) that is linked to multiple pbx's. We have one command CTI application that connects to pbx a or pbx b via this common tserver. On pbx a we do all sorts of stuff like making calls, placing monitors on devices/stations, monitoring...

All, I was hoping to be able to use an old IP address of a former RTA server, but I was notified today that the CMS server no longer has it in there. :( Normally having this type of work done takes a long time and is very costly. I would assume this is a simplistic task, but I can't find any...

Howdy all! Well here I am with another odd question again. I need to get ready/not ready status results for our agents on my CTI app. I tried getting our PBX team to turn on a global feature on the PBX to send me these, however they are telling me we have to purchase a whole new avaya...

All, If you have hung out here awhile... You know by now that I have a good handle on the TSAPI API's into the Avaya PBX cm3.x. We have a situation where we init our program to monitor X stations when our app starts. This is how we track telephone behaviors. In this one case... I have a...

Howdy all, I know this sounds like a stupid question... And after all my detailed posts regarding CTI and call center stuff, you probably think I have fallen off the deep end by asking this. :( But I just can't find the answer. :( OK... Here is the situation: 1) We had customers complaining...

Has anyone utilized the RTF or RTP stream that the 46XX series phones are capable of sending out? We currently have a vendor product to record calls and it relies on line side T1's and can't record all of our calls at once. :( I was thinking about building a server based application that would...

All, I have been doing TSAPI development for several years and I have a good handle on it. However, I have the need to know when an agent goes ready/not ready from a given skillset. I know I can placed a monitor on the skillset VDN and get logon/logoff events... But when I utilize the...

Everyone, I need some help in a bad way. Here is the deal: 1) We have a TSAPI app that gets an adj lnk request. 2) The DNIS of this call is 54116. 3) TSAPI app replies with a routeSelectInv of 54120. 4) The call is properly sent to 54120. *No problems above... Here is the prob. 1) 54120 is...

All, I hope that most of you have been assisted by my previous posts on how to use UUI data and ATTPrivateData... But despite my past knowledge, I have a new task ahead of me and I need some input. If any of you have used cstaRouteSelect in combination with ATTV6RouteSelect... you will see a...

All, I have been looking through Avaya's TSAPI docs as well as others regarding attPrivateData and I am UNABLE to set the UUI data field. :( Here is the deal: 1) User calls Avaya switch. 2) Switch collects digits and adjunct routes to CTI app. 3) CTI app can see input digits and all works...

I am using the Avaya CTI server for a custom application and our operators currently use "reason codes" to define their status for CMS reports (break, lunch, meeting, etc). My question is this: 1) Based on my research, the text/number relationship for "reason codes" is only stored on CMS. 2)...

Attention all developers who have worked on CTI apps with Avaya. I have proposed the use of an Avaya CTI server with a MAP-D card in order to allow us to integrate the switch into an upcoming internal software package that we wish to perform screen pops from with customer data. I have...

All, ----------- ENV: ----------- G3V11 w/ Avaya CTI Server (v1.3) to backend C TSAPI application. ----------- Setup: ----------- Vector 1234 adjunct routes a call to CTI after collecting phone number entry from customer and step sequences. TSAPI application reads input data and routes call...