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My receptionist is getting this error on her softconsole. “unable to obtain file lock for filter:.NOT.DELETED(), AND. KEYEQUAL(UPPER(PHONENUMBE), “70655266 “) Has anyone received this error and do you know if there is a fix? I have not been able to find anything on the web or on Avaya.com.

I'm trying to install the client for mod messaging and when i enter the ip address for our mas or the name it states it's invalid. I have validated the name and ip address and it still wont take? Do I need to do something in outlook first?

We have moved to a new office and the new location is only ip based. We have switched over the phone to ip and have tried to set up the road warrior and for some reason it his not logging in. What could I be doing wrong? PC is plugged into the network but the status of the attendant is still...

I have some users who are using the 4600 series ip phones. IF they answer a call with the speakerphone or on the first ring, the call is cutting out. Has anyone experienced this problem?

We have some ip phones that are displaying dhcp conflict. They are new phones and are drop shipped from the manufacturer. We try the phones at a different location and dont get the error. Is there a problem on the server?? Is there a way to release an ip phone on ASA? This is so strange I am...

I have 1 name that is not updating on my scheduled import on the Avaya Softconsole. Has anyone heard of such a problem. I've made changes to the station name to see if that helps and no luck. Help!

Can you please assist me in setting up a call forward to my cell phone on an extension on the Merlin Magix? Or can this even be done?

We have a s8500 and the time is off by 20 minutes and it continues to happen. I'm used to going into the system and using set time but apparently that command doesnt work w/ S8500. What am i doing wrong?

We have a S8400 that for some reason is reverting back to an old translation. Has anyone heard of this. I change the name on a extension and then it reverts back to a old name. I just found out about it, so I'm going to start keeping track of it, but wanted to see if anyone had any ideas??

I am looking at getting Avaya Certified. What do you recommend for training, books, etc. What should I expect for the test? How many questions? The future is voip, should I focus on cisco switches or stick with Avaya IP?

We are having problems faxing to some of our locations over MPLS. Does anyone have any information. Our sp manages the MPLS so there isnt much I can look at. Any ideas?

I have 2 softconsoles. I have set up the 2nd softconsole to run the Master Directory update using the AT scheduler. After it completes the update, the state of the attd is staying in pos available. Is there a way around this or a fix?

We are having problems with two locations. We are both on MPLS , when they call us they get a ring and then a off the hook tone. We can call them with no problem. They also cant fax out to any location?? Any ideas???

We have MPLS set up at two locations. When I call them, my call goes through with no problem. When they call us, they receive a ring then a off hook tone. Any ideas on what it could be? Our provider can not resolve the problem???

We have a VP who is getting 6 calls a day to a different person in the company. He has told them they are dialing the wrong number but they insist on calling his number. How do I block it from reaching his extension. I cant create a vrt table because his phone number is a DID number. I cant...

In order for two attendants to use softconsole, do they have to be queued in a hunt group?

I have a attd using softconsole. She wants a backup to be able to answer the calls she cant get to. We cant get both to work together. The hunt group is set up differently than what i'm used to. They have coverage set up on the hunt so it never queues. Do they need to be able to queue so we...

I have a user who has two extensions (target lines).You can reach him from the outside but callers internally get a message not in service. How can I get his secondary extension 2328 to ring internally instead of the primary? Elvia PSC

When should I be using list trace? is it useful? I'm having a hard time finding docs for it. Elvia PSC

People in the office are complaining of static on some of the lines. I've already called the carrier. Anything else I can check?? Elvia PSC