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I have DS 30 expansion card that when powered up it goes solid red then solid green for about 30 seconds then solid red and keeps repeating these changes. Never flashing lights just solid to solid. It never shows up connected in System Status. Any ideas? Thanks

I can’t find any documentation but does anyone know what the first release is that offered startTLS? Thank you

Having issues with 9608 installation. 11.1 IPOffice. System has H323 TLS enabled. Alarm in system status shows TLS certificate expired. The phone boots up and when it gets to the login screen I enter the credentials and it freezes. In monitor is shows this: 12:14:40 499133448mS H323Evt...

Installing a new 9608 phone and it doesn't see the phone system. It is plugged into the same network switch as the phone system with no VLAN established. IP Offce is a 11.1 I have many avaya endpoint licenses available for more phones to install but trying to get one to work first. Set up of the...

I have client with Partner Messaging. I programmed the auto attendant to pick up after 0 rings. That works and it plays the correct script that I recorded. When I press a 1( a selector code that has been programmed to ring extension 11) the call is placed on hold. It never rings the extension...

Recently the IPO 500 locks up. This has happened twice only over two weekends. The phones(5410) display shows all of the buttons but the time is incorrect. The buttons don't work except the volume control. No inbound or outbound calls work as well as internal calls. I reboot the system and...

Question, I had a Merlin Magix Messaging lose programming and am starting from scratch. I can't get the general mailbox to work. This is a new client that I acquired. Setup is : Calls ring in and are answered by the auto attendant. When they dial 0 to calls ring extension 10 and then extension...

IP 500 V2 9.1.4.0 has two remote sites with vpn tunnels already in place. The first site I installed three 1616 IP phones and are up and working. The other site the 1616 IP phones that I am trying to install and the get to the point that I can enter the extension number and password but as soon...

Customer has a 9.0.1 with a T1. Intermittently the last for digits being dialed aren't being sent. They get a wrong number when on the display it shows the number that they were dialing. In each case I have found the only difference is the last four digits. For example: Customer dials...

I recently swapped out a IPOffice 403 and installed a IP500v2 9.0.2 that was using a trunk port on the 403 that connected to a station port on a pbx at a hospital. The hospital calls the station port on their end then it rings in on the trunk port on the 403. Since installing the new IP500v2 the...

I am having issues getting the emails to show up. The are using Microsoft cloud for hosting their email. SMTP settings are correct with the server address that I can ping and a email account has been created with authorization. The emails are not showing up and I am getting this when I check the...

Client has an IPOffice 8.1 with embedded voicemail. They were using voicemail to email intergration until recently whend they had in issue with the internet service provider(also their email host). Now the email host company will only give me their server name instead of the ip address of the...

I have a client that is sitting at their desk and suddenly their voicemail light turns on. She checks the message and it is from 5 minutes ago. The phone never rang and it was a direct call to her dedicated line from the outside. Other phones are having the same issue that voicemails are coming...

I recently posted about this issue in regards to adding a que. The client has changed their mind and the current setup is this(IPOffice 403 2.1)with voicemail pro: Call rings in 4 times if unanswered then in the overflow group their is a extension that forwards the call to a short code in...

The current setup is calls ring three phones in the hunt group. If they don't pick up after 4 rings the call goes to an auto attendant that gives the caller prompts. This works great. What the client wants is if those three phones are busy they want the caller to go to the que. I have queing...

Customer has four 1070 multi line phones. On two of the four the intercom quality is poor, can barely hear with static. The static is only when using the intercom. ATT tech support only pointed to the service provider. Phone line quality is good. Swapped phones and tried adding some filters. The...

Looking for CBC software or download. I have been having no luck and was wondering if anyone has any ideas or would know how to find the software. Customer has a new server and they want it installed on but the old server is not in service. Thank you for any ideas.

What is the best way for the people answering the phone calls to tell if the call is for business A or business B? The clients are two restaurants that are owned by the same company but want the calls answered by which line is being called on and greeted with the name of business A or business...

Customer has merlin magix. The service provider says the the outgoing number that is being sent on caller id from the customer is a number that was a test number that they provided when the PRI was turned up. They are wondering if the phone sysem is blocking or programmed to send out that test...

I have two 5610SW IP phones at a remote location using a vpn through a Netgear VPN router. The main office is a IP Office 406 4.0. The phones ring after a call is forwarded to their extension and when the client hangs up the 5610SW IP phone the phone beeps and the screens go blank then is sits...