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Every since we updated a customers 8x24 to DR5 and added a 2 port Flash to it they can no longer pull a CO line by dialing 9 on conference phones we have connected to ATA's. Yes the Lines are in CO Group A and the ATA's have access to them. Thanks, Dave

Can anyone direct me to a download link for the SAT software for an Electra Elite 48, I need to do a one time backup of a system I'm replacing the batteries in. Thanks, Dave

Have a customer with an MICS running XC 6.1 and a PRI. The cabinet blew yesterday in a storm, it's the main cabinet not the power supply. I wad undr the impression the the PRI codes were tied to the cabinet, however another tech. mentioned they thought the PRI codes were actually tied to the...

Is it true the NT8B41 KLM is only compatible with the M7324? Does anyone know where I can find wiring instruction on how to install a KLM. I know it requires a 24v power supply but does it also use a separate port or does it share a port with the phone it's bridged thru? Thanks, Dave

Referring back to an issue I posted: http://www.tek-tips.com/viewthread.cfm?qid=1237250&page=1#postform Is there such thing as a default for undefined DID digits? We have been trying to get Bellsouth to process an order for Digit Manipulation for 4 months now with no luck. I did however find...

Have a customer with a BCM50 with two issues. 1. When they call forward their calls externally to a cell phone (Nextel) at night the system answers the call, then there's a 5-7 second delay before the customer hears ringing to the cell phone. Now I suppect Nextel is just taking longer these...

Upgrade from 4.1 to 7.0, with PRI, went smooth except for a couple issues. Calls in day mode used to ring to the receptionist and Night mode would ring to Auto Attendant on the CallPilot. Dial 0 would be routed to the General Delivery Mailbox. Calls in night mode are now ringing to the...

Have a customer with 4 employees in a remote office. They want their MICS (7.0) to be able to route certain calls, answered by a Callpilot, to be routed/forwarded to the remote office. Any ideas on how to set this up? This would be an external forward. Thanks, Dave

What's the difference between the RAD and FastRAD (I assume speed)? Can a RAD (NT8B80) be used on an MICS running version 7.0? Thanks

I'm only getting 2V on pair 20 am I missing something, like a prompt to enable the IATA? It is listed at DN 27 P117 and it says its enabled and IDLE, but I'm only getting 2V! Thanks, Dave

I'm working on an MICS running 4.1 rel 01 WI6.00 with a PRI that is experiencing trunk out of service issues when dialing out and ghost calls when dialing in. I've read other posts that indicate this is a known issue with 4.1 rel 01. My distributor has told me that 7.0 is buggy and suggested...

Have a customer with a MICS that was just upgraded from 3.0 to 6.1. After everything was set back up the customer mentions they had a night ring feature that made inbound calls ring over the paging horns in their shop at night. I see the paging system, which is two self-powered horns punched...

I have a customer with a Callpilot (CP100 3.0), is there any licensing required to network it, or is networking included by default? Is it setup for DHCP by default? Thanks, Dave

Can anyone tell me what at 50-04 alarm means on an MICS means? The book doesn't list it, is there anywhere that lists all the alarms for Nortel? Thanks, Dave

I'll preface this post by stating I have very little experience with PRI's on an MICS and even less with building routes.The vendor that installed the PRI apparently knew even less. My customer has an MICS 6.1 XC with a PRI installed. There is also a DS card which isn't currently being used...

Have read several post about backing up an ICS to an Excel Workbook and/or using it for offline programming and I have a couple of questions. First, which workbook do you use for version 6.1 XC? Second, after opening a workbook and enabling macros Excel states that it found errors and had to...

I have a customer running a Callpilot with call center on it and they are complaining about the reports being off. They explain that the agent wrap-up time is either on or way off, sometimes show 4 hours or more.. Has anyone seen this, is there a fix, is it a user error? Thanks, Dave

I have a customer that has inherited a Nitsuko i124, I have the manuals but want to know where I can get the program to program via a PC? It also has a NVM-202 voicemail system, can you program it via PC? Is there a way to default both the phone system and the voicemail if you don't have the...

Have a customer with a 824 and a Flash VM (recently upgraded to 4 ports) complaining about VM not always picking up after 4 rings on extension 27. The only thing I can think of is that the VM ports aren't picking up, i.e. their busy or the 2 new ports aren't working. How do I verify they are...

Have a customer with an older Partner Mail attached to a Partner system that wants to create some guest mailboxes. The system lets me create them and I can login to them, we used mailbox numbers 75 -85, extensions range thru 45, and we can login to them, however I can't figure out how to...