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Hello, I am in need of clarification on licenses required with SCN on the IP500 and 4.1 software. Where things are a bit ubclear is the role of "VCM license" (4,8,16,28 or 60 CH) and "Network license". My exposure to IPO has been only with the IP400 and 2.1 rev. Thanks D.

Good day all, By chance I came upon the following statement in a thread that has been closed: Not all VoiceMail Pro features are available on the remote IP Office systems, for example hunt group queuing messages are not supported. Currently, the only features supported for remote sites are...

Good day folks. Our company bids from time to time on government/school cabling jobs. A recent RFP came to us, and among the zillions of pages of requirements was a requirement that we have Aut0Cad version 14 or EARLIER. I'm puzzled about that requirement. Not knowing the program yet, I ask here...

I have been over this system looking without success for the reason that unconditional forward is not working. I've been staring at the config so long I wonder if I'm gonna loose my sight. When a call is transferred to the extn for which unconditional forward is set, the transferred call goes...

Seeing the recent end of sale announcement for Transtalk accessories, I wonder if Avaya is going to drop the Partner platform in the near future. Has anyone heard any hints of this? With the arrival of the 1-X Quick Edition, and the existence of the Small Office Edition of the IP Office, I'd...

Good day all, 3 sites: IP403 at main, 2 others have Small Office Edition. T1 loops between sites, PRI from carrier into IP403 at main site. Recently we have experienced a problem with a complete inability to receive or make calls. No calls in, no calls out, no calls between sites. This system...

Here's one to puzzle over. 406 control unit 2.1.35 2 x 16 port analog trunk modules 2 x 30 port DS modules 4400 series phones no IP phones or VCMs in use this system has been up since last summer, and those 3 lines were not a problem until now. trunks are analog, although the souce is a SLC...

I have seen some posts regarding outcalling to a pager for after hours messages in a particular user's voicemail box(such as emergency maintenance calls). Can VMPro be setup to call multiple pagers or cellphones like Partner Messaging can, calling numbers in sequence until someone responds and...

Good day Having multiple clients using one IPO system, each client with their own set of analog trunks, and each using only their trunks for calls. Do we have to replicate the whole set of default shortcodes for line access, including multiple sets of secondary dialtone shortcodes for each...

Could someone please clarify if 4412D+ and 4424D+ phones are fully supported in revs 3.0.xx and 3.1.xx? The phone firmware support tables in the IP Office Technical Bulletins do not list 4412 or 4424 phones. However, I have 3.0.59 on an IP 403, and the 4424 phone works at least in basic call...

Has anyone besides me been told that Avaya support will only take a trouble ticket for IP Office if the follwing criteria are met? IPO must be at rev 3.0.59 and VMPro at rev 3.0.17 Trace file must be provided for timeframe in which trouble happened

Hello 2.1.35 version, with 2.1.19 VMPro 1: User reports that he had a lit message waiting lamp, but when he logged into VM he was told "no messages". Anyone come across this before? 2:While digging into his complaint that he has also been left messages by others that were never in his...

Good day We have a client who has asked us to find a dialer that will work with their ACS for telemarketing. Anyone found such a solution before? Thanks DJ

Tech support tells me that I can't bring old voicemail wav files from the old VMPro server to the new one - they say that the files won't be recognized by the system and therefore will not be accessable through normal "get voicemail" procedure. Has anyone found a way to do this? DJTelco

Good day, Is it possible with the Magix to dial in and in some way activate forwarding of your extension ( or a particular line ) to an offsite number? Thanks in advance!

Greetings all, I have been digging without success to find a way to remotely activate Unconditional Forward On. Have I simply missed the answer, or is it not possible? I've been looking in VMPro to find that as an action that a touch tone could activate/deactivate - nothing yet. Thanks

Good day, Would someone please explain exactly what is needed to connect a PC to the Ethernet port on the processor for PC Adminstration? So far I've not found much in Avaya docs. Many Thanks!

Recent installation - 2.1.35 with 2.1.19 VMPro: Users who had already done their initial password/greeting setup report inability to access VM after some number of days have passed since initial setup, and after previously using VM without incident. Upon checking their VM password field in...

Have those of you that have done a lot of IPOffice installations come to a standard time factor you use when proposing an IPO project? I'm thinking of something like ? hours for benchtime config, ? hours for onsite installation, perhaps based on station count and line count? I'd be most pleased...

So far I have not found a means to get this call flow to function: Private line goes to group1, overflow to group2, overflow to group3, then to private line owner's VM box if unanswered by one of the groups. I have been told that it's not possible to go from group ring to individual VMbox. Can...