Search results for query: *

Hi, Does anyone know if I can route an incoming line to a HungGroup. Then if the call is not answered, it will Fallback to an Auto Attendant Configuration. Up to this point I have not problem setting this up, where I run into an issue is that after the message from the Auto Attendant is...

With Conferencing Center no longer available. I do have Meet-Me-Now setup with pin code. However, the users want to be able to see who is connected to the conference call. I know that I can do this with sytem status. However, does anyone know if I can configure system status to only show...

I have been trying to send out the extension DID number as a caller ID, but it is not working. Before I talk to the phone company, I want to make sure I am doing it correctly. I have tried one of these three options, which still does not work: (1) add short code to user tab as follows...

Hi, I have calls coming into an AutoAttendant, which is then going to specified Huntgroups depending on the selection. I want one particular Huntgroup to overflow to another huntgroup when the users on the user list do not pickup the phone. I am able to do this with no problem. However, if...

Hi, I have upgraded an older IP500v1 unit with Embedded Voicemail CF card to an IP500v2 unit with 8.1(43). All configuration and settings were imported and the system is working fine, except I am not able to get the embedded greatinss I had with the IP500v1 unit. I have copied the greetings...

Hi, Does anyone know if there is a way to disable the handset on an Avaya IP 9608 phone, so it cannot be used. I only want the phone's speakerphone to be setup as the default method and nothing else. Thanks in advance :-)

I have a remote user that VPN's back to the office and has a 5621SW IP phone. When callers from the main office and also those from other locations via our SCN call the remote user, the intermittently experience echo with the their voice. The remote users never has any issues and is unaware...

Hi I am configuring an E1R2 circuit in Brazil and am having issues having it active. I have configured several of these in the USA with no problem, but have not had the same success in Brazil. I have tried changing several options, but I continue to get a Current State = "Out Of Service". I...

Question....I have R8+ Essentials. If I purchase a PRI/T1/E1R2 card and add it to the unit, doesn't it already include 8 channels. The Phone Manager recognizes the card, however, there is no PRI line on the Line Options. Is this by design in R8+ version. If so do I now need to get the...

I have an IP Office 6.1(22). We have SIP for all incoming calls. I only get the CLID telephone number followed by "EXTERNAL" for all incoming external calls. How can I get the CLID to show the name of the caller as well. I will check with the provider to make sure that we are being sent the...

Hello, I have installed and supported all of our IP Office setup in our US offices. We have an office in Brazil that wants to setup IP Office. I can set it up, however, all Avaya equipment in Brazil is very expensive. Can anyone suggest other IP Office phones that will work with IP Office...

I have been trying all possible settings to get this to work and I just going in circles. I have setup a SIP trunk with my ITSP and it works fine. I have the LAN2 port connected directly to WAN using a public IP address. It works flawlessly. However, I do not want to connect it directly to...

Hello, I have successfully setup a SIP Trunk with my provider to my IP Office R6.1. However, I am not certain about having a WAN connection on the IP Office unit and also having the IP Office connected to my LAN. Shouldn't I have some time of firewall policy to ensure there is no possible way...

Hello, I was before on the 5.0(15) with 5621SW IP Phones. I am now on the 6.1(22) with 9608 IP Phones. Before on the 5.0(15)/5621SW setup I was able to program a button with the Action "Call Park" and Action Data for the Park number. It worked fine. If someone needed to park a call they...

I have about 25 9608 IP Phones and am having trouble registering the phones on an IP Office 500 unit (not V2). I have tried just about everything and at times seem close to imaging the phones and registering them, but I always get stuck on the Avaya One-X screen. This is what I have done. I...

Hello, I have several offices setup in a SCN. Everything is working wonderfuly. I am able to setup users in the US to use the lines in Panama when dialing a Panama telephone number and vice versa. I am using shortcodes to do this and when it works it is fine. The problem is when the VPN...

I have a VOIP phone in my remote location. I connect to my office using a hardware Sonicwall Firewall unit TZ 170. My incoming and outgoing calls work prefect. However, everytime my e-mail synchronizes, the outgong channel for my call is distorted. The incoming is unaffected. What can I...

I have configured a SIP Trunk and have used 3 instead of 9 for my short code to retreive a line from the SIP trunk. All incoming and outgoing calls are working great. However, I am not able to get a dial tone, either system or network tone when I press 3. It is just silence. I can still dial...

I had a problem with my VMPro 5.0.25 which was installed on my DC along with the PM. I started to get some errors after I restarted the server, "Socket bind failed port=50791......Only one usage of each socket address is normally permitted) I could not find what other service was using this...

Hello, I believe that the answer is no. However, I can not remember or find reference to this.... Can I place multiple e-mails in the Voicemail Email field. If so how do I separate the e-mails. Thanks.