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I have a 2 cabinet Magix 4.71 with MM 4.0 and a PRI ckt. The problem I'm having is the music on hold sounds distorted. I have changed the line port, installed RDL TX-1W MOH Amp between the Radio and the Magix...the music into the line port sounds perfect. I am using the 600 OHM balanced MOH...

Is there any documentation to be found about how the backup and or restore option in a MM R4.0 function. Apparently you can save the data to the PCMIA card, but when you restore translations from this card... it does not retain the Station prompts or saved messages... Inquiring minds want to...

Hello all I need to be able to remote access the Merlin Magix touch tone receivers thru a Merlin Messaging 4.0 auto attendant. Thanks for the help

Hello out there.. Have any of the valued techs who work with Magix's processor have a source for the capacitor...it seems the shelf life has expired on all the processor...and to be replaced.. Any help..Thanks

Ok..my next little issue is... I have a Magix R4.71 w/ MM4.0, with 8 ports and 7 incoming Verizon Fios dial tones with full time AA.... The problem is every 6th or 7th call..it goes straight to a modem type of sound....no AA answer. I know there is no modem or fax attached to these lines. I have...

Hello All My client has a Magix 4.71 w/ MM 4.0. when a caller presses 4 it goes to sta 13 with sta 11 & 12 as CC rec which works as it should. Now they want.....when sta 13 is dialed directly from the AA or internally...they want the call to ring only at sta 13...no Call coverage. I have poured...

Hello All In attempting to program a temporary schedule for the upcoming holiday..On the MMR1, that there are no options for call to flow to the GMB...is there a work around for this or do I need a higher release MM. Or it just can't happen. Thanks in advance

Hello All I have a Magix R4 with a MM r4. The customer says that calls get transferred to "dead Air" sometimes. I have checked the 8 port card for access and that they are all in the call coverage group. I have also check the (10) TT receivers in the system, they all check out. I am at a loss...

I have a question for the Merlin Messaging guru. I notice when accessing the call group for the MMr4 the voice prompt is immediate. With a MMr1, there is at least a 1 to 2 second delay before the MM prompt lady says "Welcom to Merlin Messaging" Is this that way it is supposed to be or is there a...

I just took over a Magix with 30 tel sets. I've noticed a number of the 4412 sets with touchtone dialing issues.... What do I do with these sets...can I get them repaired or fix them myself...? Is the 4400 tel set circuit board replaceable and where I go to purchase them. Thanks in advance for...

I have a MM r4 connected to a Magix R4. The customer has on selector code 3 to an announcement They want to be able to transfer back to the main greeting from this announcement I know the transfer code is *8...to what?? Am I able to get back to the main greting from this announcement. Or do I...

Question for those who know??? I have a PRI cutover in several months. I have already installed the 100DCD card in the switch... I want to start programming the parameters of the PRI, 3 to 5 days before the cut date...will this PRI programming interfere with the Magix without the CKT being...

Where can I find the tech info for the Merlin Magix 100R INA 617B55 card... and what is it purpose?? Thanks

On the Magix r4.71..I just noticed that when the HFAI button OFF...the mute button turns on when called sta to sta on the Voice SA button.... Does anybody know why this feature is used this way. I don't remember the Legend doing that... Thanks

Hi all The little batteries for the new Magix processors, where can I find them...cannot seem to match them. Any ideas...Thanks

Are there any undocumented user options in the MM R4. For example...undelete feature for todays messages or how to bypass the record feature for forwarding a message to another VM box??? Any help would be very appreciated

Hello All I have a Merlin Messaging R4, 8 ports with a Merlin Magix R4.71..the 1st AA is using CC group 770 w/ CC 1......My question is I need to assign a 2nd auto-attendant with 10 stations..Do I need to create CC group 771, Call Coverage 2 and 2 ports of the MM VM to make this work. 1 have...

Along the lines of the last post regarding remote access with Fios type service. Have any of you, tried the Digi One SP unit or any similar type equipment to access either the Phone switch or Merlin Messaging...recently.... I have looked into VPN's and what a pain to set them up. Any thoughts on...

Hello I have a MMR4 and have notice a big difference in voice quality of the wav.file greeting, when a inbound caller accesses the greeting it sounds like crap. Yet when a greeting is created using a old fashion way thru the telephone set handset, sounds a lot better. Question: Is there anyway...

I have noticed on the Magix ckt card front plastics tabs are broken especially on the bottom of the card. Is there a website or company I can go to purchase replacement plastic plates or am I stuck with broken tabs. Thanks