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  • Users: hcphere
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  1. hcphere

    Outbound call transfer off net

    We have a G3r v.11. We are doing an outbound campaign, and need to transfer the call we make to a toll free number. we have 3 trunks, and all outbound calls go out on TR3. The transfers off net work fine (with the proper Cor/Cos) for inbound calls that need to be transferred. I have tried all...
  2. hcphere

    Transtalk wireless phone loses connection

    We have a G3r v11 and one of the phones is a transtalk 9040 wireless phone. The access point is in the server room. We have never had range problems, but every couple of days or so the phone will lose connection to the access point. The only way to get it working is to un-register it, and...
  3. hcphere

    RONA , VDN Override and display name

    We have a G3R v11 We have hunt groups set up that use Redirect on No answer so if an agent doesn't answer the call it goes back into queue, and another agent can get the call. However whenever this happens the display on the agents phone just shows the RONA Vdn name, not the original VDN name...

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