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Something strange has happened: DN 28997 TYPE L500 TN 040 0 00 09 MARP DES 0 AUG 2040 No DES and checkout the date??? If I try to out it I get this: REQ: out TYPE: 500 TN 40 0 0 9 SCH0130 TN SCH0130 Terminal has conflicting station type. If I check its stat I get...

I´ve been trying to find som documentation on how to interpret cdr records (Meridian) but I haven´t been very successful. Is there anyone who can give med some directions on where to look please. I´m interested in the most common details, not too advanced.

Is there a way to block incoming external calls and still be able to answer incoming internal calls? Our system is Op 81C, Rls 25.40

I was just wondering what the difference is between 'Average Speed of Answer' and 'Average time in queue' in trf reports, TFC003.

Earlier we used M3820 as ACD-agents, but now we´ve got M3904 instead. On a M3820 there was no problem to cfw calls on the agents private dn, we used key 8. But now we can´t use cfw on the agents private dn, key 3. Any suggestions please? Release: 25.40

I can´t log on to my acd-agent, M3904 unless I lift the handset. Is there anyone who knows if I can log in without lifting the handset. It´s not HOML because once I´ve logged in I can put the handset in the cradle and I´m still logged in.

There´s a lot of posts about GHT and PLDN in this forum. When you assign a Pilot DN to a Group Hunt List you can decide the amount of calls to be queued, All, 1 or 0, but no one has mentioned ACTM. If you set MQUE = ACTM the queue equals the number of entries in your GHT, created in ld 18.

Hi! I ´ve got TRF reports once every hour. How do I change this so I get information every 30 minutes instead? (Option 25.40)