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I have the 46xx VPN phones working and they would like to change to the 9620 phones. When my 9620 phone starts booting up I see it hitting my juniper and get its IP address but then gets stuck at "VPN tunnel setup: 4 sec / building VPN tunnel". My IT department says it is a problem with my...

I am getting IKE Phase1 no response and cannot seem to get past this no matter what we try, does anyone have any suggestions. We used the manuals VPNremote for the 4600 Serier IP Telephones rel 2.1 administrator guide and Application notes for configureing avaya VPNremote phone with juniper...

I have recently installed a S8300 system with all 9620 phones and a couple 9630/40. Internally sound seems to be fine but when access an outside line wheither is is a call to the outside world or a call coming in the user on the IP phone hears white noise/buzzing noise when caller is silent...

Need some help ... Don't know what's changed I have a 8710 with superpatch of 12714 cm 3.2.1. Agent-logins are showing as their internal caller id instead of the station number, anyone have any ideas... Thanks

Has anyone had this problem before. All of a sudden when logging into the intuity using ASA, press start emulation ... blue screen appears and about 1.5 minutes later you get a login: but if you do not login right as soon as it appears you get a message "unable to invoike login scheme" then...

If anyone can help I have MCC cabinet (port network 1) and a SCC cabinet (port network 2). Both cabinets have a TN775 but only one TN771 which lives in PN 01. The TN771 went bad and we replaced it. After doing so the alarm PKT-BUS MINOR went away in PN 01 but still is in alarm in PN 02. We...

I have done testing and the alarms will not go away. test pkt port 1 long r3 test pkt port 1 long clear it comes back with error 572 code 1142 Sheri

I have two systems which are both S8700 one cabinet being a SCC Cabinet and the other is a MCC cabinet. Both of them have a PKT-BUS alarms is there any testing to fix this problems or do I just have to replace the maintance boards? Thanks for any help!

I have a S8700 with about 1000 IP phones and 100 digital phones. The IP phones are having issues where the DTMF sounds are not always heard and the person assumes that their number dialed has not gone through, but infact the number will register and dial even when you don't hear the tones. I...

Is anyone having trouble with the 4610 phones not having DTMF tones. The users are complaining that when the DTMF tones are gone the call never completes even though the whole number was dialed.

Is anyone having issues where customer is using pri's but all local calls go out on copper ground start trunks. When they use the copper trunks there is major echoing on user end to the point they have to hang up the call, but the person they have called does not hear any problems. This is a...

It seems that incoming calls are being put into the log file on all the phones but when you press the button to call a person back internally it is still adding the "9" infront of out 4 digit numbers. It works fine if it is an external number because it needs the "9". Does anyone know where I...