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Is it possible to set up one VDN that can monitor others? I would like to allow users in training to listen to a variety of calls. Does anyone have samples of how to get this working? using G3 V12 Thank you.

I have several users configured with two cov paths and allow them to change it when needed. The first usually points to their desk phone. The second points to their Cell. I looking for the possibility to have a third number in play. (for example their home number) I tried searching this...

I have two separate business units using the same switch but thought it would be nice to have independent directories. I doubt it is possible, but figured I would ask just incase ;) thanks

I am wanting to install Mailbox Manager but not sure where to find my config.2nl file. How is it normally shipped when you buy Octel, etc. Thank you.

Running audits using ASA... When it returns the results: coverage path xx is not used, etc. Are all of these acurate and safe to remove? Has anyone had any issues when using the AUDIT feature within ASA? Thanks.

Is it something obvious that I am overlooking? my eCAS 2.5 server will not show internal calls from one extension to another. Does anyone have any ideas why? Thank you.

I am getting ready to re-use an old toll-free number. Is there a quick way to determine what DNIS was assigned to it? Or do I have to contact the carrier? Thanks.

If a call comes in, gets answered by a rep, that rep transfers the call to another rep using their agent-login id. How can I find out how it gets counted stats wise? Thx.

I began reading the Call Vectoring and Expert Agent Selection, but I need some expert assistance. Can anyone provide tips on the way to best enter the option for voicemail in this vector? If there is not a rep available in skill 84, they want to be prompted for the option to speak to the...

When I select reports in CentreVu and choose historical, then do a Agent Trace by Location, a few reps that I select don't showing any data. Any idea what I am doing wrong? Thx

Are there common tricks that agents can do to mask their stats? Aux, ACW, etc... Maybe to appear on a call when they are not? thank you.

I have a trace by location report for an agent where it shows Calling Party as 01A16004 and then 01A16002 Does anyone have any information on this? I tried searching inside eCAS, but for some reason it only shows "Outbound Calls" for the agent. Thank you.

Hi, I am trying to figure out the way to allow voicemail to be transferred from one site to another over our Octel Aria system. Does anyone have a link to Avay documentation or what the feature is called? Also, if there is something on the types of mailboxes available by default. Thank you...

Is it possible to force out going calls that are made using 9xxxxx over to the On Network dialing when dialing another remote office? Thanks.

I have a client who wants to speak only with one rep. Right now I have it based on Skill, but I would like to know the best way to route to that agent, if they are busy, give the option to leave a voice mail or opt out to the operator. Thanks.

Is there a software package that can analyze vectors, vdns, etc. and create flow charts based on them? Thx

The previous telecom admin set up the call flow to que to the operators. Is there a way to force calls to ring the group instead of queing the call? Thanks.

Right now eCAS is logging some extensions that I want to remove. (VDNs and other stations) I set my CDR privacy to "Y" on my station to test it. It appears to be working. But when I did it for another extension, it keeps showing up. Any ideas or a better way to do it? Thanks.

Is there an easy way to identify the trunks and how they route in the switch? I have the trunk id button on my phone, but need to know more details so I can assign them accordingly within eCAS. Thanks.

Here is the scenario... I have a remote user that is now working in the office. I have given her a new extenstion (DID) I would like to route her old number to her new one. (giving her time to let her customers know of the new number) Is there an easy way to do this? If I change the cov path...