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  1. sojourner65

    Aspect RTA reports and Avaya CMS versions

    I've posted this in the Apect forum, but I think you guys know everything so your input would be appreciated! We recently upgraded to a new Avaya CM and CMS v14. Unfortunately we are no longer able to run our Aspect RTA reports (TCS-RTA Interface version 3.4.1) which were previously sent data...
  2. sojourner65

    Aspect RTA reports and Avaya CMS versions

    We recently upgraded to a new Avaya CM and CMS v14. Unfortunately we are no longer able to run our Aspect RTA reports (TCS-RTA Interface version 3.4.1) which were previously sent data by our CMS v11. Aspect no longer support the older version of eWFM that we run which is 6.1. We are not able to...
  3. sojourner65

    Historical Reporting

    We need to know if there is a report within Symposium that shows by skill the after call work. We can find this by agent, but not by skill. Alternatively is there any way of finding the average handle time of a skill based on talk time and after call work? Thank you for your help!
  4. sojourner65

    QualityCall and Contact Vision compatability

    One of our other offices has QualityCall version 6.3 (2003) which they are no longer using as it does not suit their call types. We will be collecting their server early next week in hopes the solution will work better for us. We use Contact Vision 7.1.4 to replay calls, and our colleagues...
  5. sojourner65

    QualityCall and Contact Vision compatability

    One of our other offices has QualityCall version 6.3 (2003) which they are no longer using as it does not suit their call types. We will be collecting their server early next week in hopes the solution will work better for us. We use Contact Vision 7.1.4 to replay calls, and our colleagues...
  6. sojourner65

    Help setting up ASA without knowing IP

    Please help if you can. I've just been brought in to sort out a Definity G3r8 on a sister site. Unfortunately no one knows much about how it was set up. I am unable to determine the IP address of the CLAN and need to know if there is an easy way to find it so I can connect via ASA from my home...
  7. sojourner65

    Message Queue Question

    I am running Avaya call management system on a Sun V880. In the error log I am getting IPC error on messages: message queue 36 is 99% full Is there a way I can find out what message queue 36 is? I need to find out if I am losing critical data whilst I await a call back from our engineer...
  8. sojourner65

    Collect digit wait time

    Does anyone know if there is a way to alter the time delay which follows a collect digit step without rewriting the vector steps? Is there a system setting which controls this delay?

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