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Hi, I want to setup a night mode button on a 5420. Usualy it's pretty simple and a strait forward operation, but here, of course, I want something a bit more sophisticated. I want, by pressing the night mode button, that the voicemail change it's menu. Exemple: in the voicemail I have two...

Hi, I'm sure this question has been answer before in this forum, but the search engine is down :(. I need to use the voicemail email option for the voicemail. I entered all my SMTP server setting correctly but no email is send, I tested it, and I don't get any error from IP Office. What do I...

Hi, I just got a new IP500, and I'm trying to hook up the 16 ports IP400 DS, and it doesn't seem to be able to see it. I have the license for IP500 pro which is installed and valid. I connect the DS and reboot all the units, then I go in the upgrade menu, and I see only the IP500, when I try to...

Hi, Is it possible to program a key on a 5410, that once press by the agent, it will warn the supervisor of a problem with a client. Then the supervisor can listen the call from his phone, then whisper to the agent on how to manage the situation? Thanks

Hi I justed got two new IP Phone 4610SW. I installed them, everything work. (I can call, receive call, when I boot it it download everything, etc) but when it finish is sequence, Nothing appear on the sreen. I have IPO412, with 2.1(31)installed. Did someone ran into this before?

Hi Again, I have a call center here, and I would like to able to setup an auto-anwser on there phone: Is it possible with ipoffice, that instead of the normal ring, to have a tone in the headphone with a small 3 sec wrap-up? Thanks again :)

Hi All, I'm about to upgrade my control unit to 2.1.248901 (I'm currently at 2.1.24), to get rid of some bugs (line cut and DSS key problem). And I'm updating my voicemail pro services at 2.1.12. I would like to know if there's any problems with those version, or if someone had a bad...

Hi, I want to put my phone system on a different subnet, just to reduce the traffic between my normal network which is very busy. Is there anything I should care of, or be carefull before doing that, is there any concern. (i.e with the dongle) Thanks guys!

Hi All, when I see some report about agent there this collum where it says BUSY N/A Code. Where we can set-up those code? Thanks Kane77

Hi, I have this wierd error while the Call Certer View is running, on one of my supervisor computer, it runs on XP Pro. But my Call Center Director who have the exact same set-up doesn't get this error. The last time my supervisor had this problem, I had to reinstall the OS to solve this...

Hi All, We own here IPO since 2 years now. And we have never been able to get accurate report, and now this hole thing is driving me nuts. I have few questions which I hope someone have some answer. I have Delta Server 4.0.29. In System Summary Raport the longest waiting lost say 15:30, but...