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We are looking to switch away from the Avaya and go directly to a SIP ISP, though wanted to know if we could use a SIP firmware on the Avaya 5610 or the 96xx series phones to connect directly to a SIP Provider? Looks like they Support SIP with the SIG options, though I have not found much about...

We are having trouble setting up an incoming call route to only intercept a certain number when that number calls in. Details ; We have a Help Desk security button. When this button is pressed, it dials XXX-XXXX and that sends alerts out for response. We had a situation where a private party...

I have a Mobile Device that when I press a Button it sends an email. Press and Hold, sends a Different email and double press sends a 3rd email. I want to capture these emails and then have the Avaya Call people depending on which email it gets. Is there a way to have the Avaya IPO 500 v2...

I have 8 of the model 9611G phones. I have provisioned 6 of them without issue. Two of them are giving me a bit of trouble. I have powered on these 2 phones, and at the prompt, hit * to enter the mute CRAFT # command and then proceed to clear the phones. Upon reboot, it takes me to the screen...

I've gotten the go-ahead to remove the old Shop Analog lines from our IPO 500 v2 R9.1 system and go all H323 sets which means we should be able to get rid of the IPO 500v2 Chassis and use the Hosted or Server (VM) version of the IPO Software. We have four Offices that have 100MB Connections...

Anyone have issues with the TAPI 3 Driver with Windows 10 Pro v1803 Fresh Install? We have been using the TAPI3 v1.07 Driver with Windows 10 Pro 1703 with no real issues. Though on Fresh installs of Windows 10 Pro v1803 (The Spring 2018 Update) The Dialer App does not see the Avaya TAPI driver...

IPOffice 500v2 R9.1 One of every 6 or so Voicemails we get comes out stuttering like the Old Max Headroom character. I'm not sure if its the IPOffice VM Pro server or the SIP Provider that is causing this. Here is a Sample of the VMs we get. Is this the VMPro server causing it or is it from...

I have a 5610SW Phone that does not seem to want to boot. It Loads x10d01a2_9_1.bin Gets DHCP Address Loads 46xxupgrade.scr Loads 46xsettings.txt then comes up with the TFTP Error: FILE NOT FOUND. We have many other 5610/5621/4610 phones that all work fine. I did the RESET# and that didn't...

We have 2 VMPro Servers both v9.1.1.0 B3 talking to a IPOffice 500v2 R9.1.1.0 Build 10 The Backup VMPro Server VM Died. Long story, but it does not boot. We are looking to restore it from a backup, though in the event that does not work what are my options? Make a copy of the Primary VM and...

We have an Avaya IPOffice R9 System that is connected to a SIP Provider for outbound calls. When some users call some customers the number is Identified as JPMorgan and not the Username that we have setup in the Avaya SIP tab for the user. If that same user calls my Home Phone (Comcast VoIP)...

We Currently have some After Hours Support Lines that when someone leaves a VM Message the Outcalling escalation list then start calling people's Cell Phone numbers. This works fine, though If someone is on vacation, etc. changing the Outcalling escalation list is never any fun. We have...

We migrated out Syslog server to another IP and after I changed the SMDR IP in IP Office it is not logging any of the call Data. I've rebooted the system a few times with no luck. I reverted back to the old IP and its not logging there either... I'm not Physically there, so no Cold Boot...

we had some users that had several hundred VMs, so I went to their folder: C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts\<user> deleted all WAV files. Deleted contents of the file: STATUS.TXT Changed MSGNUM.TXT to 0 Changed LASTATS.TXT to 0,0,0,0 Though the mailbox shows a...

IPO 9.1.1.0 B10 VMP 9.1.1.0 B3 We switched from VM Copy to VM Forward and not the user does not get the WAV file attachment with the VM email. He gets the email just no attachment. I left myself a VM and it cam though fine. I changed his email to my email on his Extension and I now get his...

I Created some VMPro Modules that take the $CLI of the calling user and then Insert TimeDate into SQL Database for Checking in and Check out of one of our Internal Systems. The Problem is that I'm using 2 Buttons and that there is no Status on the Phone. the Manager wants a Button like the...

IPOffice 500v2 - R9.1.1.0 Build 10 VMPro Client - R9.1.1.0 Build 3 We have a single new User that is getting a VMs emailed to them every 2 Minutes. I think it was her First VM Ever as it was MSG00001.wav. I called and created a new VM for her then also sent that one every 2 minutes. Her VM...

Not sure how this is the first we have come across this, though it seems like if you block your caller ID: (*67 on my Comcast home line) and Call a IPO Line that is twinned, the call won't twin? If I don't dial the *67 the cll twins just fine. When I dial the *67 first the phone shows...

We have been using the TAPI driver that has come with the IPO software and it works great with Windows 7. we have installed a CallTo:// Protocol that Links to a exe that uses the Dialer and makes a call on the IP 56XX desk phones. Its been working well, click a phone number on a website and your...

my SIP Provider gave me 10 SIP ITSP Proxy Addresses to connect to. I have 3 SIP Lines configured. One with 2 IPs and 2 with 4 IPs. The main one with the 2 IPs also has Specific SIP URI Groups that are used from ARS. The other 2 SIP Lines with 4 IPs each only have Group 0 0 Reading though...

We have been having an issue where we get 'Waiting For Line' messages on the phone and we believe its because we are not connected to our SIP Provider. Working with the SIP Provider to look at the SIP registrations, they say we registering every 5 Minutes, though wanted to know why we were not...