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  • Users: WendiC
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  1. WendiC

    calls queued with silence

    Hi I'm suddenly having issues with 1 particular vector. I have two other vectors that are written exactly the same, for the same split and they are working fine. The one in question, if I do a trace, goes through the time of day steps and upon placing the call in queue, just goes to silence...
  2. WendiC

    Centrex main number forwarding?

    HI We have a small office with 2 4-line phones with centrex. Recently, the main number (line 1) has not been ringing and goes straight to voicemail. The other 3 lines ring through fine. Long story short, verizon sent a tech out who says everything is fine on his end and that we must have a...
  3. WendiC

    VuStats Objective?

    Hi Can anyone tell me what the VuStats Objective in a hunt group setup means? We have a hunt group that says VuStats Objective: 2 others just have nothing next to that line. On this particular hunt group, it's set as ucd-mia but i'm being told that some agents are logged in and not...
  4. WendiC

    Incoming busy calls

    Hello I've had many reports and experienced myself and 1 out of every 2 calls to a particular number ring busy. I've traced the calls and on the busy - I get: "active trunk-group 2 member 5 cid 0x11c" "busy trunk-group 2" On a good call, no busy - the trace reads: "active trunk-group 2...
  5. WendiC

    HiCom 150 H

    Hello We have a HiCom 150 H that was formerly in an office of ours that has been closed down. We are considering using that equip in another office, howevee we know pretty much nothing about this system - other locations all have avaya definity. Need to know if HiCom 150 H has ACD...
  6. WendiC

    disconnect while on hold

    Hi I've recently been receiving a lot of complaints that people are being disconnected when they are on hold for - calling out from our building. I've also received complaints that other calls are being disconnect during the call. This is all happening to callers on the same trunk. I've...
  7. WendiC

    Definity G3siV8 Hunt grp login problem

    Hello I have several new agents & new hunt groups - agents do not login using a login id, agents normally hit the login button and the hunt grp #. A select few agents working on callmaster IV's and one on a callmaster III cannot login (either using login button, or fac for login) when they...

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