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Ok I must be missing something. What is the deal with 9400 series phones and 9500 series phones? Do they really make both? I don't see a difference. 46 years in the business and counting.

I have tried searching but to no avail. I have an error message “Too many DSS units in use by system extensions” What does it mean? Configuration: IP 500 v2 rel 6.0 (8) 1- Digital station 8 1- V2 combo board 1- Legacy carrier w/ PRI module 1- Phone 8 10- 5420 sets 2- 5402 sets No...

OK, I need some help, on the Knowledgebase it shows ContactStore can be installed on XP-Pro,Vista, Windows 7 or on Windows server software. However in the IPOffice 6.0 Matix only the Windows server software or Vista 64 are supported. So what is the real deal? Thank in advance for your feedback...

I am new to IP Office so be nice. I have an IP Office Power Demo, with a 1616 IP phone and a BM 32 module. There are buttons programmed on the phone and the module for different users. When a user goes off hook the green led should go on, according to all the documentation that I can find...

When I run System Status the screen opens but it is blank. I am on a 406 running ver. 6.2.14. I upgraded Manager to 6.2.17 with same results. Manager seems to work great. PC is running XP Pro Service Pack 3. I would appreciate any assistance. Thanks 43 years in the business and counting.

This doesn’t seem correct. How can “0” out calls from mailboxes receive assistance when the console isn’t staffed? Merlin Magix R4.0 with Merlin Messaging or with Audix, same symptoms. When the QCC operator is in position busy and calls are being directed to a back-up calling group, “O” out...

OK fellows, here’s a test. Set-up: 2 Networked Merlin Magix’s R4.0 with centralized VM, Messaging R3.0. Scenario: Each site has its own PRI plus the PTP to network them together. At site 1; customer calls to this location are answered by an AA, prompt 1 sends calls for appointments to a local...

How can I use the monitor fuction to see the incoming digits on a PRI? I can use trace to see the B channels but not the D channel information containing the incoming routing. To bad Avaya won't document the monitor feature. Thanks for any help. 40 years in the business and counting.

Have a Merlin Magix 4.0 processor, need to get SMDR output to terminal emulator on Win XP pc. I have checked all SMDR options and have duration set to 1 second, incoming and outgoing calls recorded. If I press the new page option the header is printed in my emulator. However no call records are...

My customer has one mailbox ( #14 ) for ext. 23 that when called, answers with user greeting but then say mailbox is full, can't leave message. Messages have been removed and message waiting light is out. reset mailbox, which removed customer greeting and passwords. However problem continues...

I have a Partner R6.04 with 2 way DID lines. I would like to have two Auto-attendants. Also need to be able to route calls that ring into a live attendant route to an Auto-attendant at night. Can this be done with DID lines on the Partner? Thanks in advance. 40 years in the business and counting.