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I am sure this has been asked and answered, but I did not find it. I have an 800 number coming in to my CS1000 on DNIS 6004. I plan to build an ACD for that number and point it to a user's phone. But, I would like for it to display a name associated with the number (in this case WHOLESALE)...

Is there a way to set the caller ID going out over PRI's to something specific for a DN? We have an extension that gets forwarded at night to a cell phone and we do not want inbound caller ID relayed through to the cell as it is today. I know I can block it using CLS CLBA, but I would rather...

I know this is related to a BCM (I posted a similar question there), but you all have helped me a lot in the past. Maybe it is more of a general analog trunk question. I have a BCM 50 with 3 analog trunks coming in from Bellsouth. The BCM is set for auto-answer to auto attendant on each line...

I have a BCM 50 with 3 analog trunks coming in from Bellsouth. The BCM is set for auto-answer to auto attendant on each line. The problem is that every so often the trunks are hanging as if they are not detecting disconnect. Unplugging the line and plugging it back up normally fixes the...

I have a small group of users that share an MCR line. It is an emergency help desk line. The problem is that I don't see any data in my CDR records for this number. It is on key 2 on each phone. Will the CDR be associated with the Prime Line (key 0)? I need a way to see how may calls are...

I recently built a new CPS. So far it is working great, but it leads me to ask some questions about backups. I have a BackupExec server with an LTO2 drive attached, then I have the CPS with 800GB of storage for backups. I need to maintain some offsite backups. Should I backup the CPS or...

I have a very simple ACD with 3 agents and a supervisor. I swear this thing was acting right before I went to lunch! The problem I have now is that calls get the night treatment even if there is an agent online, but in MSB. Should that happen? I really need them to queue in case my agents...

I am trying to turn on call waiting for an IP set instead of having 2 lines. The reason is because with 2 lines the call hunts and then rolls to voicemail, therefore we loose the busy greeting in Callpilot. I have turned everything on my set to allow call waiting and it works. But, calls are...

We upgraded from Succession 3.0 to 4.5 last week. Since the upgrade, the headset button on i2002's and i2004's will no longer work as a speaker button. A lot of our employees are used to using the headset button instead of speaker button because it is closer to the dial pad. Is there a way to...

I have a small remote site where I would like to use an i2002 phone. I am using a Netgear FVS338 VPN router at the site to create an IPSec tunnel back to my corporate office (to a larger Netgear box). The connection is PPPoE DSL. Everything is running fine at the site. I can ping the call...

I have Passport 8600's for my core switches and Nortel Baystack 460's in my closets. Is there a tool or way to locate a device by IP address or MAC address? Occasionally I need to locate devices whether due to viruses or inapproprate usage. If I could find the port it would be great. I have...

I use OTM to collect CDR data. I have had several occasions now where the Data Buffering and Access application has stopped unexpectedly and I have lost data. I have buffering enabled, but each time when I restart the application I only get data from that point forward. Shouldn't the TTY port...

I recently made some changes to my BCM 50 based on help from users here. My calls go through our announcement on Callpilot, then transfer to a broadcast hunt group so that all of my sets ring. This changed the way things work. Instead of the call being answered on the Intercom line of a...

I have noticed that my BCM 50 is not disconnecting calls properly. I have one incoming analog (1FB) line. Of course, when it doesn't disconnect my callers get a busy until the system times out. I have tried both supervised and unsupervised options on the line. What other options are there...

Something happened late last week that stopped my Data Buffering and Access app. I haven't collected any CDR since 8/25. Is there a way to at least see what calls have been made today? Is that buffered on the PBX anywhere? I am on Succession 3.0.

I was able to correct my first problem by creating a hunt group as suggested by another user. Now (and before) the problem is that all calls going through the auto attendant are dropped after 5 rings. The caller hears a message like "The person you are calling is not available. Exiting the...

I just installed our first BCM 50 and it is a nice little box. I was excited to see auto attendant built into the box (powered by Callpilot without the need for additional licensing). However, I have ran into a slight problem. We run retail stores and I need the auto attendant to answer the...

I just installed our first BCM 50 and it is a nice little box. I was excited to see auto attendant built into the box (powered by Callpilot without the need for additional licensing). However, I have ran into a slight problem. We run retail stores and I need the auto attendant to answer the...

I don't think there is a way around this, but I will ask. CallPilot has the capability to notify callers if a person is on the phone. However, all of my employees have a 2nd line for rollover. Because of this, calls are almost always call forward no answer to voicemail rather than call...

I am considering the purchase of Symposium Express SECC. I have been given mixed information from Nortel and my vendor about integtating SECC with Callpilot. Can I use Callpilot for announcements, or do I need a voice services card? What is needed for this? I would like to use Callpilot if...