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So we're adding a new site in Montreal and up until now our Modular Messaging system (v3.0) has only needed to support English callers. I figured out how to change the MM language to French-Can on a mailbox, using Subscriber Options, but how do I do this for the default lead voicemail number? We...

I have several users in our call center today complaining that their phones are going to Aux-work by themselves. They'll take an ACD call, and when they release the call the phone is in Aux-Work. Any ideas? I have a Definity 9.5 with EAS and no changes have been made to the system to my knowledge.

Need some help with this one? Can a TN767E card be used for ISDN-PRI circuits on newer versions of Communication Manager? I have this working on older Definity's, but I just tried creating one for my CM3.1 and when I try to configure the DS1, it won't let me choose ISDN-PRI as a Signaling Mode...

I'm an IP phone novice and need a little basic help. I have a few IP phones deployed in 2 sites to 2 different Definity's. How do I get a 4630 phone in site B to register to the Definity at site A? It keeps trying to register to it's local Definity and coming up with an 'invalid extension'...

I've just started using EC500 v4 and everything seems to work great except 1 thing. When I call into someone on my switch from my cell/home number, the call disconnects after about 20 seconds, every time. My office caller-ID comes up on their displays and the quality seems fine, but then I get...

I have a Definity V11 and have been reading up on implementing EC500. I've got it working, and it's pretty cool. My question is about all these XMOBILE extensions needed to support this. Avaya says to assign 2 extensions for every office phone if you want to be able to get multiple calls to your...

I have been tinkering around with a small IP phone pilot, without the full-blown Avaya installation and network assessment. I have no QoS, VLAN, or anything like that going. I have 2 Definity sites that are DCS'd together and am adding a few IP phones at site 2, even though the IP-enabled switch...

Can I use a 7400A data module at a site with 2-wire digital circuit packs? I just added a Prologix at a new site and want to send the CDR info, via DCS, back to my main site, where I still have TN754 4-wire cards. All my other sites were hooked up with 7400A's and I have 2 spare modules. I just...

Help. I have a Definity G3si V9 and am trying to use IP Agent V2 in Telecommuter mode. I already have this working for 3 agents, but am having trouble with the 4th one. It's not a RTU issue. The user can login to the Definity with no problems, but when they go to Agent Login, the phone rings as...

Does anyone know if there's a way for an EAS agent to tell if a call he gets via a VDN was transferred from another internal extension? I have a G3si v9. My call center has 3 different departments and some callers need to speak to more than one of these areas. The agent from group A transfers...

I had this question from one of our users and I don't know the answer. Can anyone help? 'Outgoing calls from our corporate office indicate "Benjamin Moore" on caller ID. This is becoming a hinderance in our collection calling in Accounts Receivable. When the person sees...

I've had problems with my G3V9 call center for months now. About 2% of calls get cutoff as the agent is answering. Also, some agents have had their phones (6416 and Callmaster V's) log them off by themselves. Also, some I've had a few instances where 2 agents got the same incoming call at the...

Can anybody tell me if I can have a remote extension (in a DCS environment) be a coverage point? I know I cannot put an foreign extension in a coverage path, so how could I have a call to someone in site 1 bounce to someone in site 2, and then come back to the voicemail in site 1 if not answered?

Has anyone had this experience? I have a Definity G3si v9 with EAS active and occasionally 2 agents get the same incoming call at the same time. They're using standard wired headsets with auto-answer on (ziptone). The sets are Callmaster V's. It's weird!

Has anyone had any experience with a Definity vector cutting off calls at the Queue-to step? It only happens on about 2% of our calls, but that's more than enough. The vector plays an announcement, then queue's the skill. Some callers hear the announcement, then get cutoff. I have a Definity...

Does anyone have any experiences with United Asset Coverage as a maintenance coverage alternate to Avaya?

Does anyone know a good company to use for punchdown training for CAT 3 or 5 (for PBX cross-connects)? I'm tired of calling in cabling companies to do 10 minutes of work just to split a pair to add a modem etc. Thanks.