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I have a phone that forwards all calls to an external number. It works until I unplug the phone. After the phone is unplugged for a few minutes, external calls to this number start going to our attendant, internal calls still get forward. I have tried creating the DN as analog, phantom and even...

I've been told that it's not possible to tell which party disconnected the call. Is there any way of telling if the call was disconnected from outside the PBX vs an agent or one of our IVR's hanging up?

PW5.EXE script.wax 4 5 This seems to send 4 to S0 and 5 to S1, is there a way to send them to I0 and I2? Thanks, Matt

How do I find out that a T1 is down when it goes down? I can look through the history logs. I can get a real time status by running the status command. But is there a way to run a script that will email me, or dial my extension, or leave me a voice mail, so that I know the instant it happens...

I have been asked to find the following: Which of the two options below does the ITG cards match: Host Type: Voice Gateway Media Card Software Version: IPL-4.00.55 Firmware Version: MC Firmware Rls 6.8 Nortel Part number NTVQ01 Host Type: Voice Gateway Media Card- Pentium. Software...

I'm looking at using the function "dial" to call our IVR and wait for the IVR to disconnect the call, then close procomm. The only problem I'm having is initiatnig the call. If I use a voice number procomm will wait for me to pick up the handset, if I use data, procomm will wait for a modem...

Currently we use NextiraOne for Nortel Support, but we would like to look at other vendors. Can anyone give me a list of reputable companies we can look at?

I have a Line Side T1 card that I'm not getting a signal from and suspect that it has been dissabled since it hasn't been used in a while. Unfortunately I don't know how to address a line side t1 card. I know where the card is physically in the switch and I believe when I know the address I can...

How do I tell if I have any extra Line Side T1 cards? If I don't have any extra, how do I tell if there is room for more? How much should I be paying for a new card and installation? Can anyone explain the terminology? Line Side would seem to be on the carrier side, I was told it is for internal...

I am trying to "out" a phone so that I can change the ACD queue it is in. We use Genesys through Simposium Link. We do not use the full Symposium Call Center Server. There are no phones listed in the switch administration view of the SMI window. My Genesys guru says that there should be no...

I get this err everyday it seems. I looked up the err code and found this: OVL000 >!err err5142 > > ERR5142 x y Required Configurations for TRO-CM to work is missing. Check TRO( Overlay 16) and/or VTRO ( overlay 17) prompts. Where: X is the customer number. Y is the route number...