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Hi - We use an Avaya Partner system at work and currently there are no plans to change that. What we want to do is allow one employee who will be working from home to have calls transferred if the phone at his desk is not answered. We started with the Patton SmartNode and have been having...

I have a Patton SmartNode 4112 FXO and a Patton SmartNode 4112 FXS. I configured both units to connect an analog phone line over my local network. I had no problem with this whatsoever. I plugged a line from our Avaya Partner system into the FXO port on the FXO unit and then plugged a regular...

Hi there, I have a phone line that originates in the main building of a business. There is another building about 1000 feet away where this phone line is used. I've traced it, and after coming in to the main building, the two phone wires are attached to one of the pairs of a 4 pair cable. It...

I have created an Automated Attendant Extension on Ext #40 using these instructions... "You can assign up to 10 Automated Attendant extensions. An Automated Attendant extension is one that sends the caller to one of the four Automated Attendants." Instructions...

I recently re-installed Windows 2000 on a computer in my office and now the "Active Title Bar" color settings do not seem to work properly. On all other computers in my office when you go to the Display Properties > Appearance > Active Title Bar, you are given the option of choosing two colors...

I would like to know if it's possible to directly leave a voicemail for someone at another extention. For example, currently if I want to leave a voicemail for extention 16, I have to dial, wait for the Voicemail to pick up, and then I can leave my message. I tried Int 777, but that just asks...

I have two 9030 Wireless phones connected to my Partner System, one of them works perfectly. It shows what lines are in use, lets you switch lines, transfer calls, make calls, everything. The second one, does NONE of those things. You press the Phone button, and you hear the Intercom tone for...

I was testing out several of the features of the system, inclusing the "HOTLINE" feature outlined on the "System Flow Chart" It said that you enter the extention of the phone, and then the extention to foward the calls to. The system worked, and the selected extention rang when using the other...

We have a voicemail auto attendant which picks up calls after two rings and directs them to an automated menu. I was wondering if you could transfer someone you are already talking to BACK to the voice menu. (for example, On our auto attendant, we have directions to the business, If someone...