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Afternoon all. We're currently segregating part of our network for various long winded reasons. What this means is that users phones and computers in a certain department are connected to different network switches and we want to be able to block access on the network ports on the phones to stop...

Hi All - hope someone can point me in the right direction here... Our outbound CLI is restricted for all extensions but I can unrestrict for specific users if required and use the public-unknown number table to give out various CLI's. However I can't get this to work for the attendant conscole...

Hi, We are experiencing issues with voicemail (MM5.2). Since yesterday morning the below events are appearing in the event log... Event Type: Warning Event Source: gv_vserver Event Category: Messaging Event ID: 1530 Date: 14/04/2015 Time: 09:19:04 User: GROUP\mmacct Computer: NORM2-MAS1...

Hi - I know you can use vector, vdn and ICHT programming to block incoming nuisance callers but when a call is non ACD and to a direct dial number this doesn't work. I'm sure in the past I have used the EC500 method but I haven't looked at it for years and can't for the life of me see where I am...

Does anyone know of a way to disable the Rich ringtones on the above sets? I'm just about to start using these and can imagine the array of noises coming from the office when they realize they can play about with them! I know I can set Classic and Ringtone 1 as the default using the settings...

Hoping someone can point me in the right direction. We have a contact centre on CM5.2. Our outbound calls are set to show the main CLI of the ISDN30. I can change what CLI is sent by the public unknown numbering tables sending out any DDI within our range. However for a few stations I want to...

Can anyone please advise me on the best settings for an ip-network region for homeworkers (CM5.2). We use one-x communicator and calls from people at home to the users in the office are fine but to other homeworkers the quality isn't the best. I've always put this down to users broadband and vpn...

I know this has probably been answered on here somehwere but can't find a definintive answer... When we try and call internal extensions directly from the call log the callers number intermittently shows "unavailable" thus not allowing you to dial it, this doesn't happen all the time! I'm sure...

I have just been advised that occasionally when users put calls on hold that is cuts the caller off. I have traced called and checked event logs and can't see anything that could relate to this - also a search of forums doesn't bring this issue up and nothing relating to the phones firmware...

CM 5.2 Avaya 9620L / 3.1 Hi - We have an issue where occassionaly (random and intermittent) a phone will drop off the network and re-register. This will cause the PC to lose network connection. The Phone will look like it has been powercycled. this happens to lots of phones at different times...

I have a phone in a meeting room with a 4 digit extension number. When certain people use this meeting room they want to use their own extension number instead. I don't want the logoff feature on these stations as it caused problems in the past, and I don't want to give them the admin password...

I know there are lots of posts about this and I already block various numbers from calling in using VDN's, Vectors, VRT tables etc. However we have someone who keeps calling into various DDI numbers and is becoming a nuisance now. His calls come direct to DDI numbers(on ISDN PRI)and not through...

I'm sure I've seen this before but can't remember... we have an extension number (x port) that forwards calls onto a mobile which we change weekly depending who is on call. Is there a simple way to forward the calling party number instead of the DDI number of the extension number that is dialled?

Hi - we have a few homeworkers who use 1XC and also log in as agents so their managers can keep tabs on them. However we seem to have issues with data being sent back to CMS. Many of them report that they have made more calls than CentreVu reports show. For example, User A made 33 calls this...

After a site power down at the weekend our CMS Server isn't playing ball! The ACD is not connected and there is an MIS alarm on the CM. I have busied and released the MIS but the error type 1 still appears. Not really clued up on CMS but I'm 100% sure nothing has changed in the configuration...

Part of our work towards ISO27001 states that our voicemail system must have a standard greeting as per the below (3.3). is this possible? I'm thinking it would be a better option to request everyone leaves this statement within their voicemail greeting. Any thoughts? 3.3 The voicemail system...

Hi, Is there a CDR record field that will show the extension number assigned to each record? Thanks

I've just had an issue highlight to me but unsure how long it has been like this... Internal calls that coverage to a users voicemail have to wait 6 or 7 seconds after hearing the coverage beep before the users vm prompt is played. External calls hear the message playing after about a second...

Hi, I'm seeing an issue at just 1 of our remote sites where after a network outage the MGP registers with our ESS instead of the main CM. All sites have exactly the same setup so not sure what I'm missing? Recovery rule is set to 5 mins, the recovery times and mgc list below... Any ideas...

Just got a new laptop (running Windows 7 Pro). Installed the MM SubscriberAdmin Tools but when trying to apply changes in AD I'm getting an error... "An unexpected error has occurred. This maybe due to a temporary problem with the voice server, mail server or the network. please retry the...