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Looking for a little help. We need to setup a internal SIP trunk using our SBC to India. We will have call center agents in India taking calls as if they were sitting in the States. The agents will be assigned to the same skills and queues as the agents in the states. We have done things like...

I have set up international dialing on my CM but when i dial the test number 01161396694916, the call fails what am i missing. thanks in advance for the help. ARS DIGIT ANALYSIS REPORT ARS DIGIT ANALYSIS REPORT Location: all...

Im useing contact center 6 and was wondering if it was possiable to diala number a change a boolena variable from true to false??

running contact center 6.0 toay Monday July 22 the RTD just started to blink off and on any help would be appriciated thanks

I have the prodecedure to reset the 1120 and 1140 to factory defaults. My issue is where is this done from? Do you have to log into the telephone as its booting up or is the telephone fully booted up and ready to take calls when you isse the command? Thanks for the help.

I have a new installation of rightfax 9.4> I have A nortel pbx otp 81 running RELEASE 5. The pri config is listed be low from the faxserver to the PBX. Here is the problem I can fax to any LD number by dialing 915555555555, but if i try to dial the local 860 area code 9860xxxxxxx, the call...

I hoping I can get a answer to this question. I have agents that are assigned to SS TEST1 as priority 1, and another ss say TEST2 as a priority 2. MY understanding is the agent should always get the priority 1 call first. So what should happen is if a call comes in for SS TEST1 and the agent...

I have call pilot release 4.0. The problem that i'm haveing is with remote Text Notification. The user will recieve a VM but the remote text does not appear in the users outlook for at least one hour after the message has been received on the telephones. Any ideas.

Is there a cls or prompt that has to be turned on to record a DN call? I have a cs1000 running rls 5. I have a recording system called virtual observer which I can record acd callls with no trouble at all. In this case I need to record both acd and DN. Any help will be greatly appreciated...

Is there a cls or prompt that has to be turned on to record a DN call? I have a cs1000 running rls 5. I have a recording system called virtual observer which I can record acd callls with no trouble at all. In this case I need to record both acd and DN. Any help will be greatly appreciated...

I have a ploycom voice station set up on the red blue/ blue red wire analog defalut DN 234. The telephone works fine.But the customer tells me they used to dial 9 from the set to obtain outside dial tone. Where can I check this?

This problem just started today, when the agents try to get into the ADD the only thing that they see is Logging in to Contact Center Manager Administration server 'SYMWEB' please wait When I try this directly from the server it works. Any suggesting? I'm running CC6.0

trying to configure mobile connect on CM System version: 7.1.2.21900-5 When I use the mobility key on the telephone I see Mobile Connect Off and You are not a valid Mobile Phone user. Any suggesting thanks

I just inherited a bcm 5.0. This system is not attached to any network yet so I do not have and remote access. My question is , can I have one of the on site people change the up front message by using the the telephone handset. Example: "we have to closed early do to a snow storm." They would...

Just wondering. I have a 3 cab option 11c rel 3 that I have taken out of service. Dose anyone have a need for it. I would hate to through it away.

Looking for some help. I'm very new to the cisco voip world, worked on Nortel voip, and avaya. I have a new CM System version: 7.1.2. Running in one building. Now I heve set up a remote office using a 2811 router. I have everything working correctly except for two things I would like to have 911...

Looking for clarification on agent priority: Lets say that I have two agents: Agent 1 is assigned to skill set A with a priority of 1, and Skill set B with a priority of 3. Agent 2 is assigned to skill set B with a priority of 1. Both agents are on a call in the correct skill sets, A call...

I have just installed a new cisco call manager. I have three Q-sig pris between the Nortel 81 c rel 5 and the cm. My problem is when a user on the cisco side makes a local call - 9xxx-xxxx all that shows up for clid is the area code (860). If you user on the nortel side dials any local number...

New to CISCO Call manager. I have a new install with call manager to a nortel 81 rel 5 S/W I have 3 PRIS using QSIG between the nortel and the CM.The only issue that I have is when I dial a local number from the cm I only see 860 on the terminating numbering. The Nortel use the same outgoing...

I started to see this error on monday (FIJI005 RING 0). I was able to find a older post with the same issues. It looks like the resolution was to reset the fiji card. Is there a procedure to this, and should it be done after hours? Thanks for the help