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I'm getting the following Error Message during a Brick-Level Backup of Exchange mailboxes: Failed to read from database. \\EXCH1:\Individual Mailboxes\John Smith\Calendar, EC=EXCH1 Backup Agent Error - 315 Creating Thread Failed. We're using Arcserve version 9.x with the latest...

We have an old DLT backup tape library that we have since replaced with an Overland ArcServe. There is some information from an Exchange Backup that we need that's on those old DLT Tapes. So, I installed Windows 2003 on a test server and connected our old tape library to it. I installed ArcServe...

I have a workstation on our network that had a static IP address of 192.168.1.55. I changed it to 192.168.1.61. If I ping -a 192.168.1.61 it replies and gives me the correct computer name (ABC-1234). But if I ping ABC-1234, it times out and indicates its trying to ping 192.168.1.55. I...

I have Brightstor version 9.0 sp2 running on a Windows 2003 server. I have a 120GB drive in it, and I'm down to less than a megabyte on the C drive. I checked and the Brigthstor folder under Program Files accounts for about 85gb of space. What, if anything, can I delete in any of the sub...

We have Brightstor version 9.0 (sp2) and we are getting horrible throughput on our brick level backups. We use an Overland Tape Library (Arcvault) with LTO. On our normal backups, we get a throughput of about 300mb per minutes, but the throughput on my brick level backups is less than 2mb per...

Yesterday, I got the following error on 8 mailboxes a Brick Level Backup: Backup Agent Error -- (366) And today I got the following Error on 4 mailboxes (none of them were any of the mailboxes that got the errors from the previous backup) EXCH Exchange Agent -- (2502) \"Exchange system...

I'm getting the following error (All of a sudden) on brick level Backups: Exchange Agent -- (2502) \"Exchange system error\". I saw an earlier post that the accounts that received that error may have a checkbox checked to indicate that it the account is hidden. In every case that this...

I have an Overland ArcVault 12 with the magazine fully loaded with 12 tapes. Right now, it's only using 5 tapes (Monday through Friday) and it's rotating between those five tapes. The rest of the tapes in the magazine remain blank. I want to make use of the blank ones so that for this week...

I have BrightStor version 9.0 and get this error on the same server on every backup. I just tried a test backup on a couple of files on that server and got the same message. Here is the error: E3392: Backup server TCP reconnection timeout. I stopped and restarted the agent, but no luck. Any...

I have version 9.x of Brightstor ArcServe and at the begining of my nightly job, the tape engine stopped. I got in this morning, restarted it, and now the backup is running. Why would this happen? Is this a hardware issue? I also, quite frequently, get EC=Hardware Controller errors...I'm...

We're finally going to replace an old Compaq Tape Library that we have, so I'm looking for some advice on what to buy. Our vendor is kind of pushing the Overland LoaderXpress, 1 LTO-2 drive (LVD), 11 slots....and I have a friend who swears by Exabyte's VXA-320 PacketLoader. Any...

I have Brightstor 9.x, and I'm trying to restore a folder that someone mistakenly deleted in their Outlook. I can see the folder that I want to restore when I go to the "Restore By Tree" option. I select the folder and start the job, but it fails saying something like "Restore Operation Failed 0...

After every job I run, the tape engine stops. All of the jobs themselves are completing, but every morning, I have to start the tape engine again. Is this a sign that the tape library is going bad? I'm on Brightstor 9.x, I have a Compaq Tape Library that's about 5 years old. Thanks

I'm using Brightstor ArcServe Version 9.x and I change tapes in my library every Monday. If I forget to do an inventory of the library after changing tapes, my nightly backups fail because it cannot find the tape. Once I inventory the tapes and rerun the job, it's fine. Is there any way for me...

We have Enterprise Anti-Virus Version 10. We have an auto-scan set to scan each PC at midnight each night. If a users PC is powered off when it tries the autoscan, will it try again to do the auto scan the next time the user logs in? Thanks

We are considering retiring our Compaq TL-891 Tape Libray and buying a new one. One of my VAR's wants me to look at the Exabyte VXA-320 PacketLoader 1x10 1U. Does anyone know anything about this product? Or can someone recommend a Tape Library to look at? Thanks

My full backup of the Exchange Server over the weekend is exceeding 48 hours. I'm using Brightstor 9.1 and a Compaq TL-891 DLT Tape Library. The rest of the servers in the backup go quite well. But the exchange server takes forever. I'm backing up both the Information Store and the Brick level...

We have users that receive both of these (fdf and pdf) in emails. Most users have Adobe Acrobat 6.0 Professional (Windows XP) installed on thier computers. Yet they cannot open these fdf files. I installed Adobe Acrobat Reader version 7.0 and that seemed to solve the problem. Now, when they...

I have nightly incrementals that run and a full backup that runs on Friday's. I have a Compaq TL800, Arcserve 9.1 and a Windows 2003 Server. My tapes are labeled as follows: TRI001 through TRI008. I have them assinged to a Rotation. Sometimes, on my full backup, it will stop and say that it...

I get intermittent errors running backups using Brightstor 9.1. Here are the error messages in order of appearance: 1) E6084 Drive hardware error - servo or sensor ABSL:2040 Cmd:ah 2) E3719 - Unable to write to Media. EC=Controller Failure 3) E6300 - Windows NT SCSI Port Error ABSL:2040 4)...