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Hi All, Been a while since I have posted and its been a while since I have worked on a BCM. I have a customer that has that has changed their email from a local server to office 365. they are using a proxy server on site and the voicemails are forwarding to the emails no problem but they are...

Hi all I have a customer with multiple bcms on network and all bcms yesterday started disableing message forwarding to email at random. Getting event code that says forwarding mailbox full. Any ideas?

Hi All I have a strange problem with rcc running on a windows xp machine. have all latest patches installed and just loaded on a fresh PC. contact center connection pulls the calls in goes to 100% rcc verification shows no issue, but for some reason realtimwe screen shows no connection. anyone...

HI All Looking to see if it is possible to connect an IP Office to a Siemens HiPath4000 PBX via SIP trunks. Has anyone done this at all or to another manufacturers system. Any help on this would be great. I have a customer that has a Siemens in India and wants to tie it into a site here in the...

Hi All I am working on getting a remote phone working for a customer, 9611g VPN to sonicwall. I can see it establish the tunnel no problem but phone just sits in discover screen with ip address of IP office. checked correct ports are open and route looks correct in ipo. any ideas?

Hi All, I have a customer that has a IPO 406 4.2 with VMPRO that would like to set up an auto attendant that directs the caller to a information message that is 30 min long. Does anyone know what the time limit is on recording a greeting? or if there is a 3rd party voice announce device that...

hi All Does anyone have any info on what the latest patch release (system) and (desktop) for the BCM is?

Hi All Go easy on me I am new to the IP Office. I am looking to update to the latest version of 8.1. Not sure what steps to take on this. I am currently using a newer version of manager for 9.0. Do I need to step beck my manager version? any help would be great Thank You

Hi All, Been a long time since I have done this so I need a refresher if anyone could point me in the right direction. have a bcm 450 6.0 latest patches applied (desktop 4) (sys update 17) customer also has plenty of unified messaging along with fax suite keycode. what I am having an issue with...

Hi All, I have a brand new install of 450 with 6.0, customer is using message forwarding on all 90 voicemails, have a couple of voicemails that when a message is left it will deactivate message forwarding every time. Tried deleting and rebuilding, still same issue. any ideas?

Hi All, I am having a problem with sending a fax from outlook. every time my customer tries to fax it gives them the following error "Failed to send Fax message would you like to save the file?" if you try to send from the nortel fax printer it will give you this error. any ideas?

Hi All, I have a bcm 450 6.0, trying to forward a phone always to a cell phone. It forwards the call no problem but if the cell phone user does not answer call it disconnects and gives a busy after about 5 rings and never goes to voicemail. If the user is on the phone it will go to voicemail no...

Hi All, Has anyone seen this when they have tried to run reports: Reportserver not running HTTP Error 403.1 forbidden. When I run the utility it gets to report server and gives me a similar error and tells me reports folder not found? this is a freshh install on a new pc anyone seen this?

Hi All, Having an issue with recently upgraded BCM 450, I have about 90 digital sets 2 pri s and 16 ip phones. try to register 17th ip phone and no matter what I am getting invalid dn. I have 22 ip clients in the system so it is not a license issue. strange thing is I have a ton of incative...

Hi All, Have a customer with a bcm 450 6.0. trying to load client for unified messaging onto a windows 7 machine with outlook 2010 and it runs install no problem but does not open when logging into outlook. Has anyone had this issue? any help would be great, Thanks

Hi All, Has anyone out there tied an ip office together with a bcm 6.0? I have two sites 1 is an ip office 7.0 and the other is a BCM 6.0, is it possible to network these 2 systems using either h.323 trunks or SIP?

Hi All, Has anyone setup the softphone on the 50 or 450 6.0? It looks like you need to register the softphone in a different location on KRS. It is looking for mac addresses. does anyone know what mac address this is looking for?

Hi All, I have a bcm 400 4.0 that when a user is on the 2 intercom keys on t series sets the third DID call that comes into the phone will overflow to the auto attendant greeting and not the users voicemail. Is there a way to make it forward to the users voicemail?

Hi All, Does anyone have experience with getting wireless ip sets to work with the BCM 400 4.0? If so what are the models of sets that are compatible?

Hi all, Quick question: Is the unified messaging client on the 400 (desktop patch 17 and sys update 28 installed) compatible with windows 7 64 bit?