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I have a dept. that's trying to use a Clear one Max IP Conference phone. It's a sip device and I have tried boh 3rd party SIP device basic and advanced on call manager. It never registers and atually never even shows an ip address on CM. At the device end they say it shows an ip address and...

Is there a way to change the agent desktop software so that after logging in the agent is in ready mode. Currently after logging in, cad is minimized and "not ready

I'm very new to CCM, so I'll apologize up front to anything dumb I'm sure to say. We have a CCM 4.2 set up in a test enviromnet and I've tried to set it up so we can call between it and our Avaya G3 ext. to ext. via IP trunks. I can call from the avaya to the cisco no problem. When i call from...

We have a Cisco CM 4.2 set up in a test enviroment. The Definity V10 is our production system. I can call between the 2 systems extension to exstension, but I get no audio at either end. The calls connect and I get CLID, but no audio. They appear to be using the same codec. I know very little...

We have 4 analog lines connected to the Rightfax. We have 3 hunt groups set up with DID numbers and all 4 analog lines are in all 3 hunt groups. We want the Right fax to route based on which DID number is called, but it doesn't seem to work. Does the G3 send the DID hunt number with the call or...

We just installed 4 PRI T1's. Three of them are TN767's and work fine. The fourth is on a TN464 that we just bought and won't come up. We have a G3si v10. If I swap one of the 767's with the 464 the problem follows the 464. Do I have a bad card or do you have to do something different for the...

One of our divisionshas a merlin magix and a partial t1 for incoming and outgoing calls. I'm not onsite and know very little about a merlin, but trying to help our site contact their. When they try making outbound calls it will intermittently drop the light on the SA button and the call never...

We have a Prologix with pc console for our attendant. During peak times all six call appearances may be busy and others just ring in queue. Is there a way to have the queued calls hear an announcement or go to an auto attendant. We don't have vectoring software. Thanks.

I'm trying to reload my system with the xp cd, but it won't boot from it. I went in to setup and made the cd drive first in the boot list, but it still won't boot from it. Any ideas? Thanks

We have a G3si v10 and have several hunt groups set for our cust. svc. dept as ACD groups. We do not have vectoring software. These groups cover to an auto attendant on audix. One of the options is to hold. If this option is selected the caller hear's the first announcement, but then they hear...

Does anone know if it's possible for the Definity to store the dialed digits and then forward them along with a preprogrammed phone number? We will possibly be using a service here we will be dialing the number of the service(which will always be the same) and then the service will be dialing...

We have 3 Definity G3's that are dcs over T1, we share an Intuity Audix. Our Hr dept. wanted certain extensions on 2 of the pbx's to be restricted from getting incoming calls. I set up a special COR with "inward" restriction and that was fine. However, now they want to be able to call...