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Hi Everyone, I have a strange issue with one-X portal and AES compatibility. I have installed UC environment: ACM - 5.2 AES - 4.2 one-X portal - 5.2.1 It works fine. The Validation Toll tests passed OK and all the services work properly Now I need to setup the new installation: ACM - 5.2 AES...

Hi all, I have a strange issue. I've just upgraded BCMS Server to R2 software. Basically it works OK but my client claims that the AVG staff parameter is incorrect on split/skill interval report. It always indicates the 0 after coma sign. For example: 3,0 12,0 10,0 19,0 I have checked it on...

Hi all Can anyone help me. I've just installed a new BCMS system workin with Avaya S8400/G650. Generally it works fine, however client claims that sometimes they got the error during making the historical report: 8104: Error in report deifintion file...

Hi all I have setup a coverage path on station A, which directs the call to station B (and it works OK). But when station B makes call-forward to station C the coverage-path on A stops working. After call-forward activation on B, when you call A, the coverage path to B doesn't work. It seems...

Hi all We did a migration of Definity R9 to ACM4.0. The client claims a significant differnce. In old system disassociated DCP (64xx) phone (logged of using PSA feature), had completely blank display. They didn't displayed anything so it was easly to verify (just see)the status of the phone...

HI all I have system ACM4 with many locations divided to tenants. In some of them , there are attandant consoles. I would like also to assign night-serv button on several stations. Unfortunately, it seems the system provides only one station with night-serv button. When I try to administer other...

Hi everybody! I have a problem with new S8500 server (ACM 3.1). It doesn't detect connected USB modem (failed handshake test under Test Modem tab and no detection under Security tab - Management page). I tried all USB ports on S8500. The flash card driver is detected without any problems. I...

Hi Guys There is a few Agent Status tabs in Delta Server window (Agents, Agent Logged On, Agents Logged Off, etc.), where you can monitor online status of Agents. The problem appears, when agents use DND feature (Delta Server: Busy_Not_Avalaible). In same cases, when agent X activates DND...

Hi Does IPOffice support "ECMA 323" standard? It is defined as XMLProtocol for Computer Support Telelcomunications Applications (CSTA)Phase III. AVAYA is a member of ECMA organization but I'm not sure if IPOffice supports ECMA 323 standard. Maybe someone can help me

HI everyone I'm wondering about networking IPOffice with system of other vendors (Siemens, etc.) using IP technology (H232 protocol). If IPO uses protocol H323 (which is common standard protocol)to communicate with other IPO so any other device using H323 can be also networked with IPO. Has...