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Anyone have any suggestions for a relatively inexpensive analog door phone? I'm looking for something that just plugs into an analog station port and doesn't need a controller. It doesn't need to be able to trigger a relay for a door strike, just plug into a station port that's already...

I have client with SIP trunks where the caller ID with name does not show up on the phone display for incoming calls, but if gets a voicemail to email the caller ID with name info does show in the email. I think I've tested every combination of settings on the IPO and the carrier just says they...

I have a client that set up an after call phone survey in VM Pro. He asked: "I’ve created a phone survey in VMPro, which records its results to a SQL database when the call is complete. How is works is a call comes into a CCR agent, when the call is complete, the agent transfers to a short...

I have noticed a difference in the subject line of the email based on how thw call reaches the mailbox. I have a day menu that transfers the call to the extension and a night message that uses a Leave Mail action so that the phone doesn't ring. With the transfer action the email subject is...

Never looked into it. But there is a company Computer Instruments that sells campus notification software and at least one of their products can send text messages to Avaya IP phones. It can definitely be done. Unfortunately I can't tell you how.

I have an IP 500v2 running 7.0(12) with embedded vm where the individual mailbox greetings only play the recorded greeting for external calls. Internal calls play the default greeting as if nothing were recorded. Seems to be all mailboxes. Internal call picked up by voicemail or a voicemail...

Before upgrading to 7.0 the Contact Store would show the agent that received the call, in 7.0 it shows the hunt group instead of the agent. I need to look into this tomorrow and just wondered if anyone else encountered this.

Almost all my IP installations have been with the 5600 series. I did a couple with the 1600's and remembered how much I hate paper labels. Just curious what the feedback has been on the 9600's. Anything people love or hate? Anything easier or annoying about them?

I'm looking for a way to have a mailbox answer and not play any greeting. I tried a 0 byte wave file in the greetings folder but that just reverts to the system greeting. Here's the why: I have a customer who has multiple support Hunt Groups. He wants different greetings for each support...

On the System > System Alarm tab you can set the system to email you various alarms. I would like to set up inbox rules to seperate them into various folders. Is there a list of the alarms and how they show up in email published anyplace? Thanks.

Does anyone know if there are switches or if there is an .ini file that can be used to configure the setup options for VM Pro or the admin cd? I know I can use setup.exe /S /v /qn from a command line to install with the default setup options, but I was wondering if there was a way to choose the...

IPO 406v2 running 3.2(17) at both sites VM Pro 3.2(15) Pressing Call Record at the remote site connects the outside caller to the voicemail and records the line but disconnects the internal party who is trying to record the call. The outside calls come in on POTS lines that are connected to...

Running 3.2 with VoiceMail Pro I noticed that the dial zero option once you've reached voicemail (Reception / Breakout DTMF 0 on the User|Voicemail tab) went straight to the mailbox of the targeted extension or hunt group without ever ringing it. It didn't matter whether it was an extension or...

I've been asked to look into an Auto Dialer. Avaya Pre Sales referred me to Stratasoft, apparently they are a dev connect partner. I was just wondering if anyone has ever installed one with the IPO and if so what your thoughts and concerns are. Thanks.

I have an IP Office 406v2 with 3.0(59) connected to a Definity with H.323 trunks. They are set up as QSIG and G.729a. They work but the problem comes when you tansfer calls between switches. If the IPO transfers a Definity call to another IPO ext the transfer works but uses 2 IP trunks. If...

Is there a way to automatically copy messages from one mailbox to another? I was looking to play the greeting from one mailbox and have the message stored in another. Thanks for any ideas.