Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Shaun E on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: steel451
  • Content: Threads
  • Order by date
  1. steel451

    Hanging

    Have written a simple report based on one table that I have used many times but today it has started to hang the application, the really stange thing is that it only hangs when I go to view the sql the report is using. The report just sits there and eventually needs to be terminated in task...
  2. steel451

    Help With New Script

    Hi all, I would like a second opinion on a modification to a script I am looking to try. Unfortunately due to the nature of the script it's difficult to trial as it will only work in live. This is only a part of a script we have used successfully for some time. The addition is the part...
  3. steel451

    Short Calls & Outbound Calls

    Hi all, We have been getting comments from agents that short calls are being caused by making outbound calls using the DN key when an agent is in Ready. What is being said is that hitting the DN key just before a call is presented disconnects the call and this therefore creates a short call...
  4. steel451

    Scripting Problem

    Am struggling to trouble shoot an issue with a piece of script I have written for a new line. The problem is that the Open Voice Session seems to only kick in when agents are in Standby and not when the go into Not Ready, this doesn't make sense. Anyone able to shed any light on it...
  5. steel451

    Short Calls - mystery

    Is there a way to analyse the nature/cause of short calls? The reason being is that we have an agent blaming an excessive amount of calls on her phone. We may be taking a discpilinary approach to the situation but before I do that I need to 100% certain that a agent abuse is the issue rather...
  6. steel451

    Calls Abandond Threshold Time in Reports

    Hi In the Application Performance report does anyone know how Symposium knows what duration should be used in the field "Aban After Threshold"? Have checked the application threshold classes and there is only reference to "Service Level Thrsholds", all the other options available are for...
  7. steel451

    Script Problem

    Am having had a problem with the script below, our engineer has given it a clean bill of health but it is still not working. The problem seems to be that it never reaches the section marked (???), this should offer callers vs prompt which allows them to select an option to go to voicemail via...

Part and Inventory Search

Back
Top