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  1. Schwartz1

    Silent Install of Desktop Messaging Client

    We have created a silent install of the client to push out to our customers. With Outlook closed, I have tested this final version on 3 pc's who have a previous version of CP installed. After running the upgrade, when I open Outlook it asks for the CallPilot Mailbox number and Password then...
  2. Schwartz1

    Desktop messaging users receiving Failed Fax error

    We have an innermitant issue where all of our Desktop messaging users will receive a voicemail in their CallPilot Desktop messaging inbox stating that they had a failed fax. We do not have faxing on our CallPilot. I have narrowed down this issue to have something to do with VPIM networking. We...
  3. Schwartz1

    Can 2250 answer calls with RAN?

    Our operator is receiving more calls than they can handle. Is there a way to have the calls answered with a greeting and play music while waiting for the console operator to answer the phone? We are on a CS1000e R5 with CallPilot. We use our CallPilot and CC6 to build simple IVRs. Just...
  4. Schwartz1

    My CallPilot default home page not working

    We have a CallPilot Ver. 05.00.41.97 with My CallPilot installed on a standalone server. We have the default home page set in My CallPilot to start on the CallPilot Features tab, however on some pc's it seems to ignore the default home page selection and default to the CallPilot Messages Tab...
  5. Schwartz1

    Cleaning up Analog sets from CS1000E

    thread798-1335802 I understand that in LD 30 that DROL will disable sets that are not plugged in. It is my understanding that this will find ONLY digital sets. I am running thru the clean-up process also and would like to use the easiest method of cleaning up Analog sets that are no longer...
  6. Schwartz1

    Zero Out routing

    My phone has a zero out programmed. When someone calls me and zero's out it will ring the zero out number. If that person does not answer, it goes into her voicemail. Octel would pull the call back to my voicemail for the caller to leave a message. Can CallPilot do the same thing?
  7. Schwartz1

    Conflict Message - Message Forwarding Rule

    I have desktop client 5.00.41.57. At times when a voicemail message arrives in my Outlook Inbox, via the Message Forwarding Rule, it will display the Square icon with arrows pointing at each other. When I double-click on the message I receive the 2nd screen with the title "Conflict Message" -...
  8. Schwartz1

    Cable Records

    I have just installed a new PBX with 3600 pairs. I would like to keep a cable record document that would maintain the MDF and IDF pairs. Can anyone share a cable record book that works well for you. I know the old Bell used to have a book years ago that the techs would hand write the pair...
  9. Schwartz1

    Need to route call directly to Voicemail

    I need to be able to route a call directly to voicemail without ringing the telephone. I have CC6 and CP5. I am using Access link and not IVR. I have recorded a greeting thur ACCESS link in English and one in French. I want the greeting to play in the proper language and then place the...
  10. Schwartz1

    7316 programming template

    I am looking for programming templates for the BCM/Norstar phones to layout how I want to phones to be programmed. Where can I get these?

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