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Adding some additional lines to call center trunk group. pbx tech is saying the new lines need to be ground start, same as trunk group type to work. Local dial tone provider is saying all their lines are loop start even the ones we currently use on this trunk group??? Trunk group has...

what does this process "LEAVING VECTOR PROCESSING cid 6111" mean??? This is showing up in my list trace of my vector under step 6. Step 5 in my vector is route-to vdn Step 6 is stop Thx

Calls are routed to call center via vectoring. Some of the calls are being dropped before they reach agent. We don't use moh, but the for some reason the creator of this vector has it in the steps. Is it possible the calls are dropping because it doesn't get the expected moh. The call center...

Please help... One location has loudspeaker paging setup on 2 aux trunk ports , two tacs. During an emergency to page the entire plant we have to dial each tac and page zones separately. The plant manager wants to only have to dial one tac to page all. Our business partner is tell us this...

Can anyone give me some insight as to how close this function is starting to resemble telephone? My boss is asking and I'm haven't got a clue, not sure what his motive is? Any insight.

Can someone tell me simply if we have a S5800 Media Server/ (5) 650 Gateways at our main site and two remote sites both with CM4 S8500 ESS/(2) G650 Gateway. If our main site was to let's say blown up, or be flooded under water, equipment completely destroyed. Could I route calls directed to...

Need help. I have a ext that the phone rings once and the display reads "outside call to outside call". The call doesn't register on CDR or on a list trace. This is occuring several times a day on this ext. Any suggetions?

Has anyone had this problem. We could not access the Audix hunt group by dialing XXXX when we changed it from ACD to UCD type. With it being a ACD its causing audix ports to use our limited call center licenses. Appreciate any info on this. Thanks

I'm gettin this error msg on CMS realtime split/skill "ACD Link is down" I've status the definity G3, and it says the link is connected/in service/idle. The board where the c-lan card resides has a fast blinking green light on it. Don't know what this means. Please help

Our pbx keeps getting phantom displaying "1 plus dialing unknown name" the calls comes in consecutively, 10 to 15 minutes intervals at various times during the day, and last for about 1 hr then stops until the next time. Not sure where to start on this one. Anyone have any suggestions?

Please help. We have a partnerII R3 system with partner mail vs. We have one users who wants a personal line. We have progammed this and everything works, but when he's on a call and another call comes in it gets a busy signal. The voice mail doesn't pickup.

Please explain to me like I'm a dummy (mainly because I know just enought to be dangerous). Is it possible to create a report of incoming and outgoing phone numbers with CMS Lite (if you will) if you don't have any type of call accounting or Call detail reporting software on your switch. I...

We have a 3GsiV11 with call center release 9.1 and are looing to replace BCMSVu with CMS. We have gotten two different cost proposal from vendors. One resellers price is around 30,000 for CMS R13, the other vendor says we need to migrate to S8500, around 82,000 to get the full funtionality of...

Anyone out there have any data or documentation on CMS vu BCMSvu? Has there been a discussion thread or a post on the issue. Thanks in advance

Hey guys looking for infomation for someone to service a old rohm system in hampton, south carolina area. Sprint is telling me they are the only service provider in this area?

Pls help...we have a G3 with pri, recently (today) we are receiving fast busy signal intermittenly on incoming calls. Both switch and local vendors have checked this out and blame the other. According to trunk measurments we are nowhere near capacity. When I do a list trace and force a busy...

system administrator trying to route calls from definity g3r11 via remote call coverage path to off site system g3r10. call routes to G3r10 okay, but doesn't follow the call coverage to audix system if not answered? call just rings? both systems have the system parameters calls redirected...