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I had a customer that moved out of their space rather suddenly. I got the call to come to the new location and install the system, wiring, paging, yata yata. No problem so far. Customer has 3 lines all ring on all phones. They also have an AA that answers after 4 rings. Very basic greeting...

Ok so i found the speed dial feature code *24 and the range is from 600 on. I cannot for the life of me figure out how to actually program the list. I found how to label the number under labels. Please help Thank you

I have searched AVAYA's website and here and can't seem to come up with a pair count pinout for the cards that have 25 pair cables. Help KB

I am replacing a partner that is maxed out to 48 extensions with a Magix system. Curently they have 9 lines and 48 extensions. I am proposing 1 412 tdl card 1 800 GS/LS CL ID card 3 016 etr cards 1 016 analog port card I will be upgrading the 34D partner phone with a 4424LD for...

I have a customer that wants to migrate to t7316E sets and a few KIM's. With the current 4.1 the 7316's map a m7310's. I will need to upgrade the software. Is there any issues going straight to 6.1 or do I need to migrate to 5.0 then to 6.1? Seems confusing after I did a search here for...

I have a customer that I can't get on site to actually look at the system. Currently they have 10 lines and 32 extensions. They want to add 2 more phones and I have a feeling they are full. From my research here I found that the max capacity for a MICS is 192 stations. How large can a CICS go...

Is there a way to ass a user to call Pilot to change greetings for Snow Days or alternate greetings. In the BCM you can create users and give them rights and access to this and that but how can you in Call Pilot?? KB

I can't seem to figure out why my phones keep loosing connection to the server. I am using the phone at my house on a cable modem with a linksys router with dhcp and firewall enabled. The phones will work fine for a while and then they will loose connection and the re-establish randomly. I...

I have a pri with 24 channel's and a block of 100 DID numbers. I am splitting the DID range between 4 companies. I currently have all the companies dn's assigned to PRI-a. When I dial 9 from any of the companies I get an available channel on the Pri to dial out. I would like to be able to...

I have the i2004 connecting at my office with full dhcp turned on in the set. DHCP in the BCM is set to server. I have specified through local scope my range of IP's to give out so it won't conflict wih my DHCP server on my network. Lan 1 has an address from my networks DHCP Server and Lan 2...

Can someone please explain "Control Set" in english. I am having some issues decifering Nortel and do nto understand it completely. Thank You, KB

I am trying to put in my did 6569 in the public number field in recieved number in target line 261 so when an incoming call on the did rings it will ring the correct set. I can use 6568 and 6570 but for some reason 6569 is giving me a "Not Valid" error upon save. Any help would be great. I...

Is there a maximum amount of mailboxes you can enter into the list? I have an octel 250 Also is there a way to schedule the delivery so that it goes out at like midnite and doesn't tie up all of my ports?? TIA KB

How can I listen to the greeting once logged into a mailbox and into the administrative options? TIA KB

How can I define a time schedule for a day of the week in Octel. I went into the attendant schedule and only see where you can define a weekday or weekend and holiday. I want to be able to control a particular day such as friday when people go home early and I need to change the time. Right...

Ok I have an offsite with a 11c. I got a call that the phone is out. I dialed in to see if the MIDS had done a DISU on the TN. I went to LD 20 to prt the dnb to stat the TN. When I prt the DNB I come up with a NO ACT SINCE NO DATE. So I then do an ludn 0n 83XX to see if the DN is available and...

I have noticed that none of my loops are labeled. I would like to label them using DES label one channel with the loaction and another channel with the circuit ID. I will go into ld 60 and dsch XX XX then I would like to relabel. What ld do I use to accomplish this? Thanks, Keith

If you enter 999 in this field in Class Of Service does it save them for 999 days and also prevent auto deletion? I finally got the books and it's not clear. Thanks, Keith

How can I get a list of Mailboxes out of my Octel 250? Is there a hidden menu item? Help. I need to free up some disk space. Keith

Is there a way to make a change to a group of phones at once. I have a DID group 8000 to 8099. I want to turn on GPUA group pickup allowed. This means making a change to 50 tn's one at a time. Is there a quick and dirty way? Thanks in advance. Keith