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Hello, I have a somewhat basic question (I think) I work for a medical practice and have 4 agents doing appointments. I would like to split the MD's to 5 per agent, with one peron doing backup for the primary agent. What I want to happen is someone presses 1 for one group of MD's and 2 for...

I manage a small call center and have become, in the last 90 days, our default phone tech. We are shopping for a new system. Our IT manager wants to go with the Cisco solution for political reasons(the person that got him this job sells the Cisco solution) I am unimpressed by the Cisco rep...

I manage a small call center and have become, in the last 90 days, our default phone tech. We are shopping for a new system. Our IT manager wants to go with the Cisco solution for political reasons(the person that got him this job sells the Cisco solution) I am unimpressed by the Cisco rep...

Can someone help me with regard to the following report? The question is, How many vm's did this extension recieve on this day? Surely no 929...whats the difference between sessions and session usage? Prime and non prime? Thanks AUDIX Active Alarms: m A...

I have several announcments that i would like to get ris of to free up some space, but I need to convince the powers that be that the announcement is not heard by anyone. An example would be I have a vector that plays an announcement when there are more than 8 call in queue..I haven't seen that...

We have an old G3v6i that we have been trying to remotely access in the event of a weather problem. We have set up our vectors to point to a VM box if a specific skill is logged into..we can change the VM off site, but couldn't login an agent remotly (our FAC's do not allow remote agent...

We have this board, TN801B on the switch, someone told me we paid big money back in 1999 for it, and never used it..they also said it could be used to generate screen pops...I looked in avayadocs and found how to start it, but I don't want to crash our system. I guess my question is, what's it...

Good morning to all! Given the recent weather events, the powers that be want to know if we can activate an emergency announcement off site. I've loaded site administrater on my home pc, and plan to either have all incoming lines point to an emergency vector, or put a line in each vector that...

Hi all....I inherited a avaya system that has had multiple administrators over many years..I was having one of my people record the announcments in order to have one voice and also be able to cross utilize announcments over different departments. When she had completed the task I had 20 seconds...

Hello to all, I'm trying to see which numbers point to what vectors, when I type in the command List Usage Vectors, I get the "vector" is not a valid qualifier. How d I find what points to a vector. I've inherited a system that has been running on auto pilot for at least 4 years