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Trying to correct a configuration problem when interfacing a Wescom (3657) PLAR card to Meridian trunk. Basically the circuit is an auto ringdown between 2 sites. It worked well on the old key system but when trying to interface with Meridian it is having some problems staying connected. Does...

All, I have been dealing with a problem concerning ringdown (PLAR) lines coming in on T-1 boards through a D4 channel bank. When the call comes in - the Meridian disconnects the trunk after the NRD Timer counts down. Nortel has said they do not support the configuration. Questions, 1...

Can anybody help me find the parameter for changing the time duration it takes to hit the first digit when taking a phone off hook. Mine seems a little fast, it is set for 10 sec right now. Mike

this might sound dumb but would like an answer. Can there be multiple Queue buttons on the phone set. For example, I have 3 queues within the ACd environment. I want all agents in all queues but want to know what queue the call is coming from by having different buttons assigned to each...

Have Cisco AVID system displaying "External Number" in the number field of Caller ID when getting block call. Is ther a way to program this to say something different like "Not_Available" of just display blank? Mike

Have 61C, I am looking into adding over 100 Ringdowns onto one button on a 2616 set. How would the programing look to do this? Also how would I be able to access the ringdowns for outgoing ringing? Will be using this in ACD environment. Thanks Mike

Getting ERR at 1:09 AM last 2 nights. Book says digitone receiver idle, tells me to run diag in LD 35. Has anybody had experiences with this and what does diag tell you? Thanks Mike

I have been told that Meridian 61C can only get Caller ID on PRI trunks. Is there any other way to pass caller ID through analog trunks that have it. Thanks Mike

I was told that "fil" setting under user when setting up an ADAN TTY would not work right. Can anyone explain why the tech would say this. Right now have the setting for MTC, BUG, and SCH. Would like to scale that down using fil. Mike

Having problem adding new agent in Symposium. Have 300 in the system but have not bee able to add 4 new agents. Any suggestions, or is there a limit to how many, where would I find that limit is so? Thanks Mike

Looking into providing aoutomatic monitoring of the meridian alarms, bugs or whatever would be helpful to know right away when it happens, any suggestions . Will be pulling this via RS232 or ethernet (if possible). The Sentry will pull the inormation and log it or notify network center or on...

OK here is one that is puzzling me. I have a Meridian 61C. ACD environment. I am trying to find out what ACID means in type of DN. Here is what is coming from prt of ld 20 and 21. DN 5702 TYPE ACID TN 020 0 02 08 DN 5703 TYPE ACID TN 004 1 14 04 DN 5704 TYPE ACID TN 020 0...

All, would like to more about how Symposium interacts with the Meridian. If the Symposium server goes down will that stop the switch from sending calls to the ACD group? Have heard from local techs, they say yes, I don't see how with the Meridian providing the ACD part. The Symposium...

Looking to add an new area code in Meridian 11. I know this is basic but what are the steps I would follow to do this?

Hello All, I have a M 81 with one position (2216 phone sets) that has 2 lines that only ring once. I am a novice in the Meridian world. Could someone point me in the right direction to change this to allow ring all the time? Thanks

Has anybody heard of a Red Comm Phone switch? Got any info on it?