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Hi, WE have a Norstar/Callpilot set up with the Call Center module installed. For some reason, when some of my agents are logged in to the Call Center, they cannot make outbound calls, even if the press the "not ready" button. Any idea why this is? Thanks! Any help is greatly appreciated! A

Hi, WE have a Norstar/Callpilot set up with the Call Center module installed. For some reason, when some of my agents are logged in to the Call Center, they cannot make outbound calls, even if the press the "not ready" button. Any idea why this is? Thanks! Any help is greatly appreciated! A

Here's the scenario: We have a Norstar MICS 6.0 and a Call Pilot 150 and we use Nortel T7316 phone. For some reason, the voice mail button on one of my phones got the changed to auto-dial 243. I tried re-programming it to dial feature-981, but when I press "feature" under the button programming...

Hey Guys, So here's the scenario: Someone calls in to my system (Norstar MICS 6.0 and a Call Pilot 150) They press in an extension (for example 802) The person at 802 isn't at their desk and voicemail picks up If the person calling in presses 0 while the voicemail is playing they get a message...

Hey Guys, So here's the scenario: Someone calls in to my system (Norstar MICS 6.0 and a Call Pilot 150) They press in an extension (for example 802) The person at 802 isn't at their desk and voicemail picks up If the person calling in presses 0 while the voicemail is playing they get a message...

I have set up a guest mailbox on my callpilot, but I can't figure out how to initialize it. It's a mailbox we're setting up specifically for the use of a remote user who doesn't have a phone in the office, so it would need outside access too. Any ideas? Let me know what yuo guys think, thanks!

I ahve no idea why this is...our main line is supposed to ring silently then be picked up by the Call Pilot where the inbound caller can select and extention. For some reason, not sure how or why, the main inbound number rings at one of the user's desk. If he doesn't answer it gets picked up by...

Sorry guys...I'm a bit of a novice with Norstar... I have a 7316 and everything is set up correctly, but I can't figure out how to change the extension from 242 to 818...this is driving me insane... Can anyone help? A

Ok, I was able to set up a guest voicemail box, but now I want to set up a CCR transfer node to dump people directly into the guest voicemail box. Whenever I change the transfer nonde it just rings once, says the person I'm calling is unavailable, then puts my right back into the initial ccr...

I set up a guest mailbox, but I can't figure out how to initialize it - I tried dialing Feature-981 from my desk, but it just goes into my own mail box. What can I do?

OK...I'm pretty new to callpilot - I have some very simple questions. I just took over responsibility of this system and it already had the auto-attendant programmed. All I need to do is change it so that when the called presses 2, they get routed to x807 and not x803. Is there some simple way...