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We are moving most of our call center to a cloud based pbx. However, support staff will stay on the NEC. Not sure how we can transfer calls from support (NEC), to the cloud based users. Once you do the transfer (the cloud PBX has a few did's we can forward to), if the support staff hang up...

All of the sudden, my local calls, both in and out, go fast busy. Not always, but about 75% of the time. The circuit isn't full, and my LD PRI's work just fine. I tried swapping the PRI cards and re-setting the switch, but the problem continued. Of course my telco claims that nothing has changed...

Is there any way to layer the UCD groups on a IVS2? I ask because I am trying to have an 800 number ring at 2 alternating UCD groups. I tried creating a 3rd UCD group that had virtual's that were call forwarded to the 2 UCD pilot numbers, but the calls still ring at the virtual numbers, and...

SBC is telling me that they cannot block outbound caller ID on our PRI circuits, that we have to do it. I can't find anything in the manuals that allows me to send a privacy indicator. Any ideas, or anyone else hit this same roadblock? Thanks,

I have on phone that lights up the station lights when a call comes in- however it does not ring. I checked the obvious, the volume is not turned down or anything. When I try to change the ring style I can hear it on the phone, so I don't think there is a problem with the phone itself. Any...