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I have been searching for the better part of an hour and I think I might be more confused now that when I started. :) You guys probably know this off the top of your head. I have a customer on 3.2.55 with Phone Manager, Softconsole, and IMS. They are looking at going to Outlook 2007 and...

I am betting this has been this way for a while, I just haven't run into it yet. I was working on a customer's Softconsole and could not save over the Admin templates. I could save it as a new profile but then it would not give the option to load the one that was saved. It was originally on...

Does anyone know of a place to download older versions of the Admin software? I had copies of everything but have switched jobs and now only have the current ones available for download on the Avaya site. I am needing to upgrade a module and I would love to do it before I get onsite. Just so...

Is there a way to transfer to a shortcode starting with a * using VM Pro? I have a customer who wants to be able to call a DID, enter the shortcode and test it from the outside. Also, these shortcodes are either Voicemail Collects that refer to a module in VM Pro or Voicemail Nodes that go to...

I have a problem with one of my customers that I have never seen or heard of. When they try to conference using their 4620 IP phones, it drops both callers that they are trying to conference. I have seen problems with Phone Manager but never with a hard phone like this. I couldn't believe it...

I have never put much thought into the Housekeeping categories in VM Pro until now that a customer has asked about messages being deleted. I have searched through everything I have and can't find anything that describes when a message would be marked as saved or old. I am running all of my...

I am having trouble setting up my least cost routing. We have a PRI at Site A and 4 CO lines at Site B. Our goal is to have it set up so that anytime a user at Site A dials a number in Site B's area code, we go out over the VOIP line and try to use one of the 4 CO lines at Site B. If the 4 CO...

Has anyone ever seen any end user document for the email reading feature on TTS? All I have ever found is install related. Now my customer is wanting something that shows what order the messages are read, are they sorted by new vs old, and similar things.

Has anyone seen a problem with someone using your Meet Me Conferencing for toll fraud? Has it happened recently?

Has anybody ran across the wav file not deleting from the user's account folder? I have a IP406V2 on 3.1.29 with IMS and no matter if I delete from Outlook or the telephone the wav file stays in the folder. So anytime the IMS message is accessed, it finds the file and plays it again. I cannot...

I have a customer using a call accounting program (eCAS) that will stop reporting once the system has exceeded its licensing. They changed their extensions when we installed the IP Office but people keep dialing the old extensions from the Auto Attendant. I set up a short code and module in VM...

Does anyone have any experience with Conference Center 2.1? I have been playing with the Web side of it and I am having trouble with synchronizing my presentation with the participants. I have read that you must click the synchronization button each time you change slides but it always...

Does anyone have a way to change recordings in VM Pro remotely? We set up a shortcode (*80) so we could record all of the announcements we needed, all in one step. Now we are trying to find a way to access this remotely in case we need to change the main auto attendant. Is there a way to get...