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Hello All, I have an Option 11 that I will need to integrate with a Call Manager overseas. Below are the steps I believe we need to plan for: 1) Install/Configure an E&M T1 card in option 11 2) Connect E&M card to Cisco router 3) Provision MPLS circuit between Option 11 office and Call Manager...

Hi All, Hopefully someone has seen this before. We have recently upgraded to GP 2010. We are running the GP client software on a Citrix server for multiple users. We have been able to generate emails with invoice attachments, however, the end result has issue. The HTML attachments are not...

Hi, I have an old option 11 serving polling purposes only: REQ ISSP VERSION 1411 RELEASE 20 ISSUE 19 + IN-SERVICE PATCHES : 2 PAT# PRS AUTH ID NAME DATE 001 BV31450 00 0000 LD49IDC 04 /01 002 BV40641 00 0000 MMAIL 04 /01 There are 5 PRI cards (cards 3-7)...

Hi All, I seem to be missing some programming somewhere. I need to collect CDR records via DBA. The DBA session connects but no CDR records are collected/generated. The PBX is a test switch and I am only making internal calls. I have enabled ICDA on each set. I cannot seem to add CTY to the PTY...

Hi All, I am trying to determine if one of my DTI/PRI cards is faulty. I have disabled and enabled loop 6 below a number of times without success, and been in contact with our telco vendor. The telco has completed a loop back test on the T1 without any issues. The card shows an active green...

Hi Everyone, I have a number of ACDN's NCFW'd to external numbers. Five ACDN's have been set up for some years and worked fine. I have recently changed three ACDN's with new NCFW entries. Those three ACDN's ring fast busy now. The only way I can have sets access the ACDN is to unrestrict NCOS of...

Hello All, I'm hoping someone can help me out and indicate as to why I can't get ACD calls to overflow to an ACD DN NCFW'ed to voice mail. When all agents are logged in and on Not Ready status, if I place 2-3 calls in the queue the calls wait until an agent is switched off Not Ready. How can I...

Hello All, I'm hoping someone can help me out and indicate as to why I can't get ACD calls to overflow to an ACD DN NCFW'ed to voice mail. When all agents are logged in and on Not Ready status, if I place 2-3 calls in the queue the calls wait until an agent is switched off Not Ready. How can I...

Hi, An newly acquired office had purchased only a Cisco Call Manager 7816 unit. Could someone explain to me what this unit is capable of. I am trying to determine if we should just sell the device and move in another direction, or purchase other Cisco components to make the system live...

Hi All, I have developed a strange issue over the past week. The Music on Hold volume for callers waiting in a queue has become very low... we really have to strain to hear it. The music source (PC sounds card playing Windows media Player wma files) generates a lot of sound to headphones and...

Hi All, I am having a problem with a DCH related to another thread that I created in regards to a PRI Card issue. Currently I'm running on the DCH backup, and the primary DCH doesn't seem to get back to Stand By mode. The last time this happened the telco indicated someone at their end...

Hello, I am trying to determine if it makes sense to replace a PRI card. We recently experienced an inbound call interuption that goes to our NTAK09BA PRI card. When I stat'd the card in LD 60 it was in a RED ALARM state. Disabling the loop (D-CH was disabled first) took a number of attempts...